Job Description

• Lead the enterprise-wide strategy for benefits realisation and change adoption across NFU Mutual's transformation portfolio.
• Collaborate with senior stakeholders to embed lasting change and maximise return on investment.
• Hybrid working model with flexibility to work from home and our Stratford-upon-Avon office.

At NFU Mutual, Change is where strategy becomes reality. Our mission in Change is to deliver business outcomes for NFU Mutual and our members. More than just delivering projects, we make a real difference. Guided by values that put the portfolio first and champion collaboration, we work as one team with direct access to senior leaders and the trust of the executive. With spend on our multi-million-pound portfolio higher than it's ever been, we can confidentially deliver outcomes for our award-winning business. From large-scale transformation to fast-paced initiatives, we bring the end-to-end expertise, from building the strategic change roadmap through to supporting the business until change is fully embedded.
Being a great place to work is at the heart of our company strategy. We invest in our people, supporting them to build their skills and develop their careers. If you want to shape meaningful transformation while growing your own future, now is the time to join us.
About the role
Are you passionate about driving meaningful change and ensuring organisations realise the full value of their transformation efforts? As our Change Benefits and Adoption Lead, you'll play a pivotal role in embedding best-practice benefits realisation and change adoption across NFU Mutual's Enterprise Change Portfolio. This strategic role ensures that change initiatives are not only delivered but adopted effectively, enabling the business to achieve its intended outcomes and maximise return on investment.
In this influential position, you'll define and implement an enterprise-wide approach to change adoption, working closely with benefit and business owners to ensure stakeholders understand the link between behavioural change and value delivery. You'll provide consultancy and first-line assurance to projects and programmes, guiding them through the full benefits lifecycle from initial articulation to post-implementation tracking.
Your responsibilities will include:

• Leading the development of change adoption standards and artefacts within the NFU Mutual Change Framework.
• Acting as a long-term advisor to benefit owners, supporting them beyond project closure to ensure benefits are realised.
• Facilitating robust benefits articulation during pre-project phases, including input into impact assessments and business cases.
• Researching and applying best-practice tools and techniques to continuously improve adoption and benefits realisation.
• Building tracking tools and providing tailored support to enable proactive intervention and remedial action.
• Providing expert consultancy to change teams and ensuring alignment with enterprise standards.
• Leading and developing a high-performing team, fostering talent and succession planning within Group Change.

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.
About you
You'll bring a blend of technical expertise and strategic leadership, with a proven track record in benefits realisation and change adoption. Your ability to engage stakeholders, communicate clearly, and lead cross-functional initiatives will be key to your success.
We're looking for someone with:

• Experience in setting and embedding best-practice benefits and adoption capability.
• Strong stakeholder engagement and relationship-building skills.
• Proficiency in data analysis and reporting, including tools like Power BI and Excel.
• Experience in using digital workplace tools and platforms.
• Clear and effective communication skills across all levels of the organisation.
• Strategic thinking and the ability to align adoption strategies with business goals.
• Leadership experience in managing and developing teams.
• A collaborative mindset and the ability to work across diverse teams.

Qualifications:

• Management of Value Practitioner (Essential)
• Management of Portfolios Practitioner (Desirable)
• APMG Managing Benefits Practitioner (Desirable)
• APMG Better Business Cases (Desirable)

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary up to 80,000
• Annual bonus (up to 25% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 28 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Private medical insurance + options to add family members
• Access to savings at High Street brands, travel and supermarkets
• 20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend 500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual
We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us.
We pride ourselves on being "a great place to work" and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of 'Best midsize employers to grow your career in the UK', the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

Skills Required