Job Description

End Date

Thursday 31 July 2025

Salary Range

39,825 - 44,250

We support flexible working - click here for more information on flexible working options

Flexible Working Options

Hybrid Working

Summary

Please see

JOB TITLE

: Change Implementation Assistant- Business Delivery

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SALARY:

39,825 - 42,047 (Depending on experience)

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LOCATION:

Leeds, Halifax.

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HOURS:

Full Time, 35 hours- per week

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WORKING PATTERN

: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

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About this opportunity:

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An innovative change implementation assistant who enables the success of colleague execution of the General Insurance Customer Operation and LBG's policies and procedures.

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Accountable for designing and executing business content and curriculum content across the division, archetypes and platforms, working across multiple projects supporting the onboarding of new colleagues and new ways of working following operational change.

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As part of the content design this includes effective stakeholder management and meticulous governance oversight to ensure material designed is compliant and maintains its relevancy.

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Key accountabilities:

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Design learning content for the General Insurance Customer Operations portfolio of colleagues across varying roles whilst creating a best-in-class experience for the learner

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Undertake the E2E management of learning products and curriculums including colleague induction, upskill within roles and roll out of any new operational or business changes.

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Reporting, risk management, governance and evaluation.

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Embrace a culture that is fully inclusive, focuses on agility and pace to continually improve and create efficiencies.

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Identify opportunities to continually improve through data analysis.

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Have a high level of technical knowledge of authoring tools, systems and processes with an in-depth knowledge of learning science and human centred design

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Demonstrate a curious mindset and bring the outside in, including best practise and emerging learning innovation and tools.

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What you'll need:

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Design Technical Skills

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Creativity & Innovative Thinking

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Colleague Experience

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Agile Delivery

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Communication and Impact

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Judgement and decision making

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Stakeholder & Risk Management

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About working for us

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Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

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We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

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We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

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And it's why we especially welcome applications from under-represented groups.

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We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

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We also offer a wide-ranging benefits package, which includes.

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A generous pension contribution of up to 15%

An annual performance-related bonus

Share schemes including free shares

Benefits you can adapt to your lifestyle, such as discounted shopping

28 days holiday, with bank holidays on top

A range of wellbeing initiatives (including private Medical) and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

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Apply today and find out more.

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At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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