Job Description

Details

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Reference number

429313

Salary

78,000 - 78,000
Circa
GBP

Job grade

Other

Contract type

Fixed term

Length of employment

18 months

Business area

MAPS - Technology & Change

Type of role

Business Management and Improvement

Working pattern

Flexible working

Number of jobs available

1

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Bedford

About the job

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Job summary

Change Manager

78,000 per annum

Bedford

Fixed Term Contract (18 months)

Hybrid Working

Ready to lead meaningful change across an organisation that's making a real difference?

Join MaPS as a Change Manager and play a pivotal role in shaping the future. You'll work across teams to assess readiness, plan and embed change, and ensure stakeholders are informed and empowered. From building change management plans to supporting benefit realisation through sustained embedment of new ways of working, your expertise will drive success across our Change Portfolio. Be part of a dynamic Change Community and help us deliver impactful transformation that matters.


You'll be part of a dynamic team dedicated to helping people across the UK improve their financial wellbeing.

Job description

Role Overview

The

Change Manager

will report directly to

Business Change Lead

. In this role, you will be responsible for:

Key Responsibilities:

Managing Change:

With a key focus on people change, and ensuring that colleagues impacted by change are ready, willing and able to commit to the change, adopting new ways of working, and transitioning to BAU effectively, is essential to this role

Leadership and Delivery:

Provide effective leadership in change management, assist in the development of a clear vision and standards, and directly support the capability building of change management principles at a leadership level and build strong internal and external networks.

Building Networks:

This role is working on high impacting and far reaching projects, building strong networks and being able to influence direction of change to ensure value generation through adoption of change is maximised

Business Case Support:

knowledge of creating and building business cases is a desirable skill (but not essential) ensuring that the people side of change is considered equally to the delivery of new products within the organisation, and at the beginning of the journey from idea to delivery

Change Management Community of Practice: :

Collaborate with key stakeholders at all levels to develop and progress business change / change management across the organisation building MaPS change management maturity

Change Planning:

Own the change plan for the project and contribute to the overall project plans for key strategic projects, sometimes working to demanding timelines within complex change projects.

Operational Readiness:

Manage operational readiness criteria and lead the go-live decision process in collaboration with the Project Managers, project boards, SRO's and business end-users.

Benefits Management:

Oversee benefits realisation and understand the impact of Business Change activities on Benefits Management, supporting colleagues post go-live reinforcing the new ways of working to sustain change and realise benefits

Change Communication:

Incorporate Business Change communications requirements into the project communications plan and provide content for related communications both internally and externally

Stakeholder Management:

Manage stakeholder engagement, ensuring it meets Business Change requirements and act as the point of contact for senior/strategic stakeholders.

Guidance and Support:

Provide direction and guidance to the across the change portfolio as required.

Person specification

You will need to demonstrate the following skills and experience.

To excel in this role, you will need to demonstrate:



Significant experience in applying business change methodology within a formal project and programme environment. Proven track record of delivering change within customer-facing operations and remote access/telephony services. Strong skills in stakeholder engagement, risk and issues management, and benefits realisation. Comprehensive understanding of all stages and elements of a programme and project lifecycle including planning, scheduling, resource management, governance, assurance, and business case development. Proficiency in using a range of change management frameworks and methodologies depending on project needs to ensure outcomes are sustained through the adoption of new ways of working Awareness of solutions development and budgeting and cost management.

Benefits

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About Us

The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.


At the heart of the Money and Pensions Service are our values - caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We're not only looking for the best people to come and work for us, but we need people who align themselves with our values:


+

Caring

We care about our colleagues and the people whose lives we are here to transform.
+

Connecting

We will transform lives through our ability to make positive connections.
+

Transforming

We are committed to transforming lives and making a positive societal impact.

Our Inclusive Working Environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to "bring their whole selves to work."


Our colleague and ally networks encompass LGBTQ+, neurodiversity, women's health, men's health, ethnicity, and diversity.

What We Offer

+ Generous Annual Leave - 30 days plus Bank Holidays
+ Pension scheme - contributions matched 2 to 1 (up to 10% of your salary)
+ Interest-free loan for season tickets for buses and trains
+ Cycle to work Scheme
+ Subsidised eye tests & flu jabs
+ Life assurance scheme
+ Give as you earn scheme
+ Employee assistance programme (EAP)
+ PAM Assist and PAM Life scheme (Wellbeing)
+ Enhanced family and sick pay
+ Paid volunteering (2 days a year)
+ Recognition Scheme
+ Discounts portal to numerous retailers

Flexible Working

At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Career Development

In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.

Things you need to know

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Selection process details

Reserve List

If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.

Application Process

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: recruitment@maps.org.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.

Step 1: Submit Your Application

Open: 19th September , Deadline: 05th October

To apply, please submit the following two documents:

Your most up-to-date CV Cover Letter: Scenario Question (Max 500 words):

Please describe a time when you had to rapidly integrate into an ongoing major programme. How did you quickly assess the situation, identify what was needed, and ensure both the business and its people were ready to adapt to the required changes?

Important: These documents are required to progress to the next stage. Incomplete applications will not be considered.

Step 2: Telephone Interview

Between 22nd September - 06th October

If your application is shortlisted, you will be invited to a telephone interview with one of our recruiters. This is an opportunity to:

Discuss your experience in more detail Learn more about the role and our organisation Ask any questions you may have

Step 3: Final Stage Interview

Week Commencing: 20th October

Successful candidates from the telephone interview will be invited to a in person final interview in the Bedford office. This stage will include:

A series of competency-based interview questions

Job Reference:

MaPS00981

Close Date:

05/10/2025



Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

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Job contact :

Name : Sabreena Email : sabreena.chowdhury@reed.com
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Recruitment team

* Email : sabreena.chowdhury@reed.com