Job Description

Are you a natural communicator who thrives on helping people navigate through transformation?

Do you want to play a pivotal role in shaping how we evolve for the future?

At South East Water, we are undergoing exciting shifts in how we use technology and data to serve our customers. We're looking for a Change Manager who can bridge the gap between technical project delivery and the people who make our business run. Whether you are a seasoned expert looking for a role where your impact is truly valued, or a rising talent ready to take on larger, more complex organisational shifts, this is a chance to lead meaningful change in a supportive and purpose-driven environment.

As our Change Manager, you'll be the heartbeat of our transformation projects. Your mission is to ensure that when we introduce new tools or processes, they aren't just "launched"--they are embraced. You'll work across our Technology & Insights group, acting as a central hub to secure employee buy-in and minimise disruption. It's an exciting time to join us as we modernise our structure, and you'll have the autonomy to design strategies that ensure our strategic goals are met through the most important part of our business: our people.

Main Responsibilities

Lead the Strategy:

Serve as the primary Change Management Lead, turning project scopes into actionable strategies and securing sign-off on key deliverables.

Stakeholder Advocacy:

Identify and manage stakeholders right up to Executive level, building a network of advocates across the business to mitigate resistance.

Impact Analysis:

Conduct detailed assessments to understand how changes affect job roles and business processes, then translate those findings into clear roadmaps.

Communication & Training:

Design and execute creative communication plans and role-based training programs (like e-learning and workshops) to ensure everyone is proficient and confident in new ways of working.

Risk & Adoption:

Proactively track risks related to user adoption and define metrics (like usage rates and proficiency) to prove the success of the change.

You'll need:

Skills / Qualifications / Experience

The Right Credentials: A certification in change methodologies, such as CCMP, APMG Change Management Practitioner, or an equivalent qualification.

Human-Centred Approach:

Deep empathy for the human side of change and the ability to address resistance with a supportive, problem-solving mindset.

Relationship Building:

Excellent influencing and motivational skills to champion change at all levels of the organisation.

Analytical Rigour:

The ability to evaluate business readiness and use data to refine your strategies.

Communication Skills:

Exceptional verbal and written skills, with the ability to articulate a clear and persuasive vision for the future.

Methodology Knowledge:

A working knowledge of models like ADKAR, Prosci, or Lewin's 3-Step Model.

Flexibility:

A driving licence and a willingness to be flexible as the needs of the business and our projects evolve.
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We want to be the water company people want to be supplied by and want to work for.

We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

Benefits package:

Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.
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What can you expect from your recruitment?

To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.
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If this sounds like the opportunity you've been looking for, apply now!

South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.

Compensation package:

65,000 - 72,500 dependent on experience

Job Types: Full-time, Permanent

Pay: 65,000.00-72,500.00 per year

Work Location: Hybrid remote in Snodland ME6 5AH