Job Description

Vacancy No

VN2462

Location City

Leeds

Location Country

United Kingdom

Job Title:

Change, Release and Problem Assurance manager

Reports to:

Head of IT Service Management

Department:

Technology

Location:

Leeds

Job Grade:

M



Channel 4 technology is currently undergoing a transformation programme which has seen a restructure of the department, services, and Practices within the wider business. As part of this transformation Programme Channel4 has outsourced and consolidated several It Service providers as well as internal improvements in relation to business engagement activities and how to better support our colleagues.

JOB PURPOSE

Working within a dedicated IT Service management team, The Change, Release & Problem management Assurance Manager is responsible for Management and coordination of all changes, releases and problems across the Channel 4 environment.



You will be closely aligned to our strategic partners and will act as a central point of contact between Channel 4 teams and our associated service suppliers.



There is an expectation on the role to help mature the practices managed by our strategic partners and be an escalation point for should intervention be needed.



You will play a key role in ensuring that change initiatives including people, process and system deployments deliver the targeted benefits and are embedded and sustained for the future. This role is responsible for the governance of the change, release and problem management processes and their activities, not the execution.

KEY REQUIREMENTS:

Maturing of the operational Change, Release and Problem Management processes for Channel 4 Embedding change, release and problem governance for the entire channel 4 estate, working collaboratively with our suppliers and vendors and internal Application teams. Enabling Change & Release management across both traditional waterfall and Agile development methodologies. Championing the Change, Release and Problem processes and managing the integration of wider Channel 4 operations.

RESPONSIBILITIES:

Fully accountable for the Change, Release and Problem management Strategy, process and tooling enabling the smooth transition of services. Collaborating with suppliers and partners to mature operational governance practices including CAB and Change Schedule effectiveness. Creating a single view of Change & Release activities across all Technology Verticals within Channel 4. Operational escalation point on any issues arising from Changes and driving through any subsequent associated Continual Service Improvement activities. Working directly with our suppliers to assure release and change Management activities and provide feedback to respective Channel 4 teams. Work with Service Management to embed change, Release and Problem management across Channel 4. Build and provide training on Change, Release and Problem management for partners and those that need to engage in the processes. Manage an ongoing programme of service improvement, aligned to wider Service Management initiatives. Effectively communicate and manage expectations of the Project and business during the planning and rollout of new releases as well as post rollout. Accountable for effective Problem Review meetings with stakeholders, and act as a key participant in post major incident review (PMIR) and post change review (PCR) for change and incident management respectively (PIR). Protection of the live environment and its services using formal quality control release procedures and checks. Develop governance process in line with the environments policy. Responsible for Acceptance into service governance.

ESSENTIAL SKILLS & EXPERIENCE:

To succeed in this role, you will be capable of both strategic and operational thinking and must not be afraid to roll up your sleeves and get hands on.



The ideal candidate will be an experienced Change, Release and Problem Manger with experience of working with outsourced partners to mature processes and drive improvements.
Proven experience in managing Change, Release and Problem Management in significant programmes or projects using recognised change processes and tools (e.g. ServiceNow and Jira Software) Excellent communication skills Strong stakeholder management skills, able to engage with, and manage stakeholders at all levels Experience in Problem management, with the capability to lead root cause investigations and implement permanent solutions across complex technology environments Expert facilitator Ability to influence others and achieve common goals with a high degree of interpersonal skills Relationship builder, able to quickly build trust with multiple stakeholders Strategic thinking to develop, implement, and sustain a Change, Release and Problem Management framework Great organizational, project, and time management skills ITIL V3 foundation (minimum) V4 Desirable Experience of Change & Release Management practices within Agile Development frameworks including Scaled Agile, Kanban & Scrum

Basic salary per annum starting from

67,813.00

Application questions to complete

Please remember to complete the additional application questions by uploading a Word or PDF attachment. These questions really help us get to know you better and we won't be able to consider your application without them.

Please outline how you meet the 'Essential Experience & Skills' outlined in the (Max 500 words)

Benefits

There are a million reasons why it's great to work at Channel 4, here are just a few of the perks for you;




- Private medical insurance


- Free Virtual GP access for employees


- Free Female Health hormone test each year


- Free Tastecard membership


- Financial guidance 1-2-1's available each quarter


- Discounted Gym memberships


- Pension


- Life Assurance


- Income Protection


- Holiday Purchase

Hybrid working

From September 2023, C4 has operated a 60/40 working pattern, equating to three office days per week.


Having everyone in the office three days a week gives us more opportunity to build our high performing, inclusive culture; to collaborate and to learn and share with each other, as well as helping to coordinate a regular pattern of home and office working days. Employees then have the flexibility to decide where they spend the rest of the working week. All our offices are open five days a week.

Applications Close Date

13 Jul 2025

Equal Opportunities

Channel 4's purpose is to create change through entertainment; by representing unheard voices, challenging with purpose and delivering content which reflects the diversity of different communities across the UK.




We are only able to deliver on this remit by having a workforce rich in diversity of thought, background and lived experience. As an employer we encourage applications from candidates from all backgrounds and do not discriminate based on disability, age, gender reassignment, gender expression, criminal history, length of time spent unemployed, marriage or civil partnership status, national origin, pregnancy and maternity status, race, religion or belief, sex, and sexual orientation.




Disability Confident Scheme:


Channel 4 is a member of the Business Disability Forum (BDF) and has also maintained the highest level of the Department of Work and Pension's Disability Confident scheme - Level 3: Leader. Under the Disability Confident Scheme, we aim to offer an interview to all candidates who have a neurodiverse condition, impairment or long-term condition and who meet the essential criteria for an advertised job. If you wish your application to be considered under the Disability Confident Scheme, please select yes when completing the application questions. For more information, please visit the Disability Confident Campaign website.




For our roles and schemes that receive a high volume of applications it may not be possible to provide an interview to all applicants who meet the essential criteria and in this situation we can only select applications that best meet the skills needed for the role.




Care Leaver Friendly Employer:


Channel 4 is a Care Leaver Friendly Employer. By signing the Care Leaver Friendly Employer Charter and adopting its principles, we are supporting an immensely talented yet often under-served and under-represented community of young people/ adults. We commit to offering an interview (and constructive feedback) to applicants who identify as care experienced and meet the essential criteria for the role as outlined on the job description. Applicants should indicate if they wish to apply under our Care Leaver Scheme by selecting the option on the application form.




For our roles and schemes that receive a high volume of applications it may not be possible to provide an interview to all applicants who meet the essential criteria and in this situation we can only select applications that best meet the skills needed for the role.




Workplace Adjustments:


We are committed to providing disabled applicants a level playing field when applying for a job and support whilst employed to perform to the best of their ability and develop their careers. If you have a neurodiverse condition, impairment or long-term condition and require any adjustments, additional support or alternative arrangements during the recruitment and wish to discuss this confidentially, please let us know via the following e-mail recruitment@channel4.co.uk