Job Description

Channel Performance Manager
Salary: Competitive
Benefits: 15% quarterly bonus.
Car: Allowance 350 per month
Location: North West & Yorkshire
The purpose of this role is to collaborate directly with our client's Retail and Contact Centre Leadership team to enhance awareness, confidence, and support for insurance products, ultimately aiming to maximize compliant insurance sales. The role involves delivering face-to-face sales coaching, development, and motivation. As the representative of our client's Insurance Programme in the North West & Yorkshire, you will oversee all aspects of sales performance.
Core Responsibilities:
- Identify teams within retail/contact centres that require additional support to meet targets using sales data provided by the client. Prioritize time to work with key teams, employing coaching, motivation, and developing action plans with team leaders/store managers to improve their presentation rate in the insurance category.
- Full training on insurance products, sales processes, and regulatory compliance will be provided on an ongoing basis.
Responsibilities and Accountabilities:
- Achieve or exceed new business sales volume targets for the North West and Yorkshire regions on a monthly basis, considering seasonality and realistic conversion rates of insurance sales to device sales.
- Manage and deliver on-site coaching, development, and mentoring support to the retail/contact centre leadership team to foster a strong insurance sales culture. Assist the leadership team with their knowledge, confidence, and coaching tools to enhance their insurance performance within their team/store.
- Ensure regulatory compliance in the insurance business by focusing on quality and quantity during training and coaching, prioritizing customer needs and delivering an excellent customer experience throughout the sales process.
- Manage schedules, adhere to pre-agreed visit plans, and coordinate with the Channel Performance Team Leader, Channel Performance Manager, store/call centre managers, and our client's HQ to ensure minimal disruption to core business and maximum visit effectiveness.
- Provide remote day-to-day support to stores and call centres as needed, serving as the primary contact for any insurance-related queries.
- Build connections and relationships across stores and call centres in the region to foster strong collaboration and support for insurance products, ensuring adherence to the client's corporate policy, branding requirements, and channel engagement rules.
- Deliver daily and weekly reports on activities, productivity, and feedback from stores/call centres to support continuous performance improvement of the insurance programme. Share best practices with colleagues managing other regions across the UK and the Channel Performance Team Leader.
- Contribute to the design and content of the Coaching Programme and associated materials, sales aids, and tactical incentive campaigns to be implemented in the region as needed.
- Attend area, regional, and national meetings, conferences, roadshows, and training as required.
- Report key findings, issues, and information from visits to the Channel Performance Team Leader to ensure timely resolution and escalation of issues.
The ideal candidate should have:
- Solid experience in a sales training and/or coaching role for front-line sales personnel.
- Demonstrable creativity in designing sales pitches and addressing customer queries.
- A strong understanding of the challenges and nature of working in retail and/or call centre environments.
- Experience in environments focused on delivering excellent customer experiences.
- A proven track record of engaging and motivating others to increase sales--confidence, approachability, and charisma are essential.
- Experience in regulated sales environments, preferably telecommunications.
- Outstanding verbal communication skills, with the ability to present effectively to external and internal stakeholders at all levels, both one-on-one and at regional events.
- A valid driving license and valid car insurance for business use.
- A flexible and adaptable approach to thrive in a fast-paced commercial environment.
Additional Information:
This position offers a high level of autonomy to manage product training within current client and company guidelines. Therefore, it requires an enthusiastic approach and a proven record of maintaining high standards. The candidate must be independent enough to take full responsibility for their territory and meet required performance and conduct levels according to current guidelines.
The candidate will have access to restricted and sensitive business information, making confidentiality on any sensitive matters absolutely essential.
Given the dynamic nature of the industry, other duties and responsibilities not specified here may arise from time to time. The candidate must be prepared to accept a reasonable degree of change within the job role.

Skills Required