Job Description

Watch our story and discover what makes PDSA special


If you enjoy being around people and have strong interpersonal skills, working in our charity retail shops might be the right choice for you.


You'll play a key role in supporting the Shop Manager at our

Sudbury PDSA Charity Shop

on a part?time, temporary basis. Working alongside a dedicated team of volunteers, you'll help drive sales and ensure customers enjoy a welcoming and rewarding shopping experience. As part of our diverse charity, you'll also act as an ambassador for PDSA--promoting our mission, raising awareness, and encouraging both item and cash donations from the local community.

The role of Assistant Shop Manager will:

Work closely with the Shop Manager to maximise profit by ensuring a great retail experience, strong brand messaging, efficient stock rotation and good use of financial and competitor data Coach a team of volunteers, to be the best they can be encouraging new ideas and ways of doing things Drive a culture of continuous improvement constantly reviewing KPIs and performance data to gain insight into what works and what doesn't Be passionate about PDSA as a charity and raise awareness of what we do with every customer

About you

You will have:

A proven track record in the retail sector delivering sales targets Knowledge of what constitutes great customer service Skills to instil your passion and abilities in your team Flexibility to work a varied shift pattern.

Rewards, support and benefits

We're really passionate about being a great place to work, somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas, individuality and passion for pets to work with them.

As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including:

25 days' holiday plus Bank Holidays (pro rata) Three paid special days off: Volunteering Day, Celebration Day and Wellbeing Day annually. Generous pension options, with PDSA contributions starting at 5% and rising to 10%. Life assurance providing four times your annual salary for added peace of mind. AXA Health Employee Assistance Programme, 24/7 wellbeing support and private medical cover included. Retail, holiday and lifestyle discounts available through our staff Fetch benefits platform. Enhanced maternity, paternity and adoption leave to support you and your family. 15% discount on PDSA Pet Insurance plus access to staff veterinary services.

To apply for this role, click Apply Now at the top of the page, create a candidate account and complete our simple applications form.

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.


If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.


We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.


To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.