Job Description

Forces Support

is a national charity dedicated to supporting bereaved families of Service Personnel and helping Veterans rebuild their lives. Through our network of charity shops across the UK, we raise vital funds thanks to the commitment of our dedicated staff and volunteers. Every item donated and every purchase made in our stores directly supports meaningful projects delivered by our trusted charity partners.

We are also proud to be a national employer, supporting both paid and volunteer roles. Our shops are recognised as centres of excellence for recycling, and we are signatories of the Armed Forces Covenant as well as recipients of the Defence Employer Recognition Scheme.

From donated furniture and clothing to household goods and bric-a-brac, every item we sell helps us make a real difference to bereaved families and Veterans across the UK.

Position: Store Manager - 32 hours per week

Further Accountabilities

Sales

Manage Gift Aid and maximise conversion rates in line with Charity guidelines and expectations Maximise shop income by ensuring stock quality and rotation, minimise shops costs and expenditure. Ensure that the highest level of customer service is delivered at all times Implement promotions in the shop as directed by the Area Manager.

Store Appearance

Maintain a high standard of presentation in both the windows and interior of the shop. Daily Floor walks, checking stock levels, ensuring stock is clearly priced, that branding material is displayed and that the store is clear, clean and tidy Ensure that the layout of the shop is as directed by the Area Manager Achieve and maintain high standards of housekeeping ensuring that the shop is clean and tidy at all times in both front of house and stockroom areas

Stock

Actively encourage the donation of stock via Facebook Marketplace and local community groups Ensure a sufficient stock replenishment system to the shop floor Select and price stock at a consistent level. Rotate stock and refresh the sales floor daily and in line with rotation policy Effectively merchandise stores and window displays

Community Engagement

Actively engage with local Estate Agents and other Companies to generate potential stock Actively engage with Facebook Communities to raise the Charity's profile and generate potential stock and volunteers Engage with local Charity Partners, attending 'coffee mornings' and other events, generating potential volunteers

Staff and Volunteers

Review the hours and requirements for cover in the store at all times ensuring there is adequate cover for each trading day. Organise rotas ensure sufficient cover for the store at all times and ensure that jobs are allocated to staff and volunteers to maximise completion of tasks. Ensure when organising rotas that there is always a member of Store Management present for each shift (Holiday and absence permitting). Fairness of rotas should always be considered (i.e. Management should alternate weekends where possible). Maintain and promote a pleasant working environment, for all staff and volunteers so that maximum productivity can be achieved. o Ensure that staff and volunteers adhere to and comply with all Forces Support policies, procedures and directions. Recruit sufficient levels of volunteers to support the stores objectives. Ensuring that staff and volunteers inductions are completed and that the continued training in line with Charity Policies and Procedures is completed for all staff and volunteers.

Administration

Ensure that all paperwork is completed in a timely manner and submitted as directed. Ensure compliance and guidelines are followed in relation to cash handling, banking and financial procedures and Charity Policies. Ensure that staff and volunteer files are up to date at all times and stored in compliance with GDPR Hold shop keys, ensuring that the shop is secure when not open.

Health and Safety

Provide a safe working environment, promoting this to all staff and volunteers, and customers o Comply with all Health and Safety regulations at all times. Ensure that all maintenance issues are reported to the Area Manager as a matter of urgency. Ensure that all risk assessments completed in store are accurate at all times Ensure that all fire equipment is up to date and regularly serviced in line with fire regulations Ensure that any alarms installed in store are tested each week and all tests are recorded accordingly.

General Accountability

Provide support and assistance to other Store Management teams and staff at other locations, this at times may involve covering another store during periods of absence To complete any other task, as directed by the Area Manager. Post holders are expected to be familiar and comply with all Policies and Procedures and working practices. The job description is an overview of the main aspects and expectations of the role and is liable to progress and develop as the charity continues to expand. It is subject to variation, which will be discussed as they occur, and is not exhaustive. The Post holder will be required to undertake any other duties as dictated, as long as they are perceived reasonable and within capability.

Benefits

20 + 8 days paid holiday pro rata if part time (Raising with length of service) Workplace Pension scheme Staff Discount and referral scheme Helping our armed forces families Employee Assistance Programme
We actively support the Armed Forces Community. We recognise the value Serving Personnel, both Regular and Reservists, Veterans and military families. As valued members of staff they contribute to the success of our Charity The Charity recognises the hard work and sacrifice shown by members of the Armed Forces and is committed to ensuring that individuals who serve have the same opportunities for employment as others. This incorporates volunteer and regular Reservists, veterans and their family members

Job Types: Part-time, Permanent

Pay: 13.21 per hour

Expected hours: 32 per week

Benefits:

Referral programme Store discount
Work Location: In person