Job Description

Must have experience handling second-hand furniture

Work schedule: Tuesday - Saturday

Overall Purpose of the Role

Securing a high level of sales is critical to the success of our social enterprise and working alongside the Head of Business & Support and driver, the Charity Retail Supervisor will help ensure the effective operation of the retail store with responsibility for:

Day to day running of the retail operation

Carrying out shop administration

Overseeing the work and training of companions and retail volunteers

Ensuring Emmaus policies and procedures are adhered to at all times

When carrying out your duties the health and safety of everyone is your paramount responsibility. In all your planning, control, training and supervision you must ensure that safe working conditions are introduced and maintained.

Accountabilities

Companion and Volunteer Development

To train, supervise and inspire companions and volunteers to provide excellent customer service.

Retail operations

To manage the till effectively, cash up and maximise gift aid to maintain income

Organise the logistics of collections and deliveries

To ensure donations are processed, priced effectively and displayed on the shop floor to maximise sales and income

Identify potentially valuable items for online selling

Identify unsalable donations for recycling

To keep the retail premises clean and tidy to ensure effective merchandising and compliance with health and safety

Use social media to promote the retail operations

Display and rotate goods in the shops so they are eye catching to maximise sales

To provide driving cover of the community vehicle and vans (up to 3.5 tonne) when necessary

To operate the retail operations to ensure compliance with legislation such as health and safety, sale of goods act 1979 and current trading standards

Community support activities

Assist with integrating companions into the social enterprise

Establish and maintain open communication with the support team, especially information relating to companions

Support with the progression of companions within the social enterprise, working with the support team where necessary

Assist with the ongoing monitoring in accordance with community licences, including random drug testing and use of breathalysers

Adhere to the Emmaus ethos and apply community rules fairly and consistently

General

To ensure activities meet with and integrate with organisational requirements for quality management, health and safety, legal stipulations, policies and general duty of care To understand and work in accordance with professional boundaries, confidentiality and safeguarding To be flexible and willing to carry out any reasonable duties needed to assist the community and business operations, including holiday/sickness cover, participation in team meetings, attend 1:1's and appraisals To understand and work in accordance with the principles of Emmaus International and uphold its values and ethos.

Retail Assistant Person Specification

Educated to GCSE level or equivalent, desirable to have passes in English and Maths education

Experience with handling second-hand furniture

Experience working with Microsoft Office and other Microsoft packages

Desirable to have evidence of continued professional development, ideally health and safety, equal opportunities, customer service

Excellent Customer service skills

Experience of managing challenging behaviour and conflict resolution

Strong sales and marketing experience

Experience of coaching, team building and motivating others

Recent charity retail experience and working with volunteers

Clean driving license

Personal Characteristics

Recognises, responds and adapts appropriately to change easily

Flexible and adaptable to meet the needs of the community and business

Has an understanding of and belief in equality

Effective communication skills - including written, verbal, listening skills

Enthusiastic with a 'can do' attitude

Has an understanding of and empathy for in the work of Emmaus, and an ability to uphold Emmaus' values

Ability to maintain professional boundaries

Strong emotional resilience and able to identify when external support is needed for self and others

Job Types: Full-time, Permanent

Pay: 24,500.00 per year

Benefits:

Company pension Free parking On-site parking
Application question(s):

Have you worked in a charity setting before? Do you have experience handling, pricing, merchandising second-hand furniture? Emmaus charities work with previously homeless people or those facing homelessness who gain work experience in Emmaus' Social Enterprises, have you visited our website to understand our charities aims and values? (Emmaus Leicestershire & Rutland)
Work Location: In person