Job Description

Chief Commercial Officer

Location:

Flexible (Regular travel to Birmingham and Sheffield)

Package:

Competitive salary commensurate with the role, plus equity

About Harper James

Harper James is a full-service commercial law firm built to serve the UK's most ambitious SMEs. Since launching in 2014, we've grown to a

140+ strong team

and have supported

over 6,500 clients

nationwide.


Our

unique subscription-based model

redefines how businesses access legal advice - flexible, transparent, and powered by our proprietary technology platform, Core.


With the backing of

Lloyds Development Capital (LDC)

, we're entering an exciting new phase of rapid growth:

Scaling nationally and investing heavily in innovation Continuing to challenge what a modern law firm can be Working as a no-ego team driven by performance, collaboration and progress.

Role Overview

We're seeking a dynamic and strategic Chief Commercial Officer (CCO) to join our board and lead the next stage of our commercial growth. This is a pivotal leadership role in a high-growth, PE-backed business where sales, account management and marketing sit at the heart of our strategy.


As CCO, you will:

Unite and lead sales, account management and marketing into a single, powerful commercial strategy Drive ambitious revenue and EBITDA growth Play a key role in shaping the firm's future -- with equity on offer for the right candidate.

Key Responsibilities

Commercial Strategy & Leadership

Develop and execute an integrated commercial strategy across sales, account management and marketing Align plans with company growth objectives and continuously refine them to maximise revenue and profitability Drive innovation through creative and data-led approaches

Performance Management

Define and own KPIs for all commercial functions Implement scalable processes and automation to systemise delivery Use data to analyse pipeline performance, campaign ROI, conversion rates and customer feedback

Continuous Improvement & Growth Initiatives

Monitor market trends and emerging opportunities Experiment with new channels, approaches and structures Challenge and evolve commercial processes to ensure they're fit for the future

Strategic Planning & Recurring Revenue

Build multi-year revenue and market expansion plans Strengthen and grow our subscription and recurring revenue models Influence product and service development to achieve long-term goals

Executive Collaboration

Act as a key member of the Board and executive team Partner with the CEO and C-suite colleagues on overall company direction Provide commercial insight and report on performance at board level

Qualifications & Experience

Proven Commercial Leader

10+ years in senior commercial roles (e.g. CCO, CRO, Sales or Marketing Director) Strong track record of driving revenue growth and profitability in scaling businesses

Sales & Account Management Expertise

Deep understanding of outbound and inbound sales engines Experience of leading on the development of pro-active account management strategies that build revenue and reduce churn Experience building and scaling sales teams, implementing dashboards, and driving performance cultures

Marketing & Brand Strategy Acumen

Ability to set and oversee a marketing vision that balances brand building with performance and growth objectives at scale Experience providing strategic oversight of paid digital channels, SEO, and AI/LLM optimisation to drive high-quality lead generation

Data-Driven & KPI-Focused

Target-driven approach, using metrics and insights to shape strategy Skilled in defining, tracking and acting on commercial KPIs

Leadership & Communication

Inspiring and clear communicator with the ability to influence at all levels Confident presenting to boards, investors and clients

Board-Level Experience

Experience operating at board or executive level * Strong understanding of governance, strategy and investor relations