Job Description

About Dunham Care

With a legacy built on trust and expertise, Dunham Care redefines what it means to experience exceptional care in a luxurious setting.

Every detail of our residences has been meticulously crafted to provide a serene sanctuary where every need is anticipated, and every moment is cherished.

At Dunham care, we don't just provide exceptional care- we create a vibrant, inclusive lifestyle where residents thrive, and team members feel genuinely valued.

We believe in empowering both staff and residents to bring their full selves to our home. Our team members are encouraged to share their skills, passions and hobbies, creating opportunities for meaningful group activities that feel natural and joyful and not task driven.

Job Role

We are seeking to appoint a kind, caring, and motivated Chief Operating Officer to join our team. You will be providing leadership in finance, operations, quality and compliance, culture and stakeholder engagement, the position covers our new homes in build in Herne Bay, Kent and Bowdon, Cheshire, with an exciting pipeline of new homes in both the North and South regions.

Key Responsibilities

Financial Stewardship & Budgeting

Own and deliver the operational P&L for the care home group, setting and achieving financial targets in line with Board expectations.

Lead the annual budgeting process, including forecasting revenue (occupancy, fee income) and operational expenditure.

Monitor monthly/quarterly financial performance, identify deviation trends, and implement corrective actions to improve profitability and cash flow.

Drive cost-efficiency initiatives, balancing high-quality care delivery with tight financial control.

Collaborate with the CFO/Finance team on capital expenditure proposals, investment cases, and resource allocation.

Operational & Service Leadership

Oversee daily operations across all homes, driving excellence in care, safety standards, compliance, and performance metrics.

Implement consistent standard operating procedures and quality frameworks.

Empower managers through delegation, performance objectives, and accountability.

Quality & Regulatory Compliance

Ensure all homes meet CQC standards and other regulatory requirements.

Sustain internal compliance systems covering safeguarding, H&S, infection control, and audits.

Lead responses to incidents, inspection outcomes, and improvement plans.

Strategic Growth & Integration

Support in organic growth, oversee operational due diligence during acquisitions and smooth integration and commissioning processes.

Contribute to business case development for group expansion initiatives.

People & Culture

Build and cultivate a strong leadership team with clear accountability frameworks.

Drive workforce planning, training, recruitment, and retention strategies.

Foster a positive, person-centred culture guided by empathy, professionalism, and collaboration.

Stakeholder Engagement

Maintain strong relationships with commissioners, regulators, families, and external partners.

Oversee contract management and funding discussions for public/private care delivery.

Represent the organisation in industry forums, community partnerships, and regional networks.

Skills and Experience required

Professional qualifications - RN

Senior operational leadership within UK adult social care over multi-site care homes.

Proven experience managing budgeting, forecasting, cost control, and occupancy/P&L performance.

Deep knowledge of CQC standards and care sector regulations.

Strong leadership, financial literacy, and stakeholder engagement skills.

Desirable:

Experience in acquisition integration and business case analysis.

Familiarity with digital care solutions and innovation.

Benefits

Bank holiday and overtime enhancements 5.6 weeks annual leave per annum Paid DBS Paid training Excellent induction programme for new starters A rewarding career with lots of opportunities to progress within the company and be part of a team and company who listens, empowers and supports. Ongoing support and training for nationally recognised qualifications A competitive rate of pay

This position is subject to a DBS check

Dunham Care is an equal opportunities employer, which seeks to ensure that no applicant receives less favourable treatment on the grounds of; gender, age, disability, religion, belief, sexual orientation, marital status or race.

Job Types: Full-time, Permanent

Pay: From 100,000.00 per year

Benefits:

Childcare Company pension Cycle to work scheme Employee discount Health & wellbeing programme On-site parking Private medical insurance
Schedule:

Monday to Friday Weekend availability
Work Location: In person

Reference ID: EJ002