Job Description

We are seeking a hands-on, experienced and detail-oriented

Chief Operating Officer (COO) or Head of Operations

to join our exciting and rapidly expanding company.

The Chief Operating Officer (COO)

will be instrumental in advancing the operational effectiveness of the organisation. As a key member of the senior leadership team, the COO will be responsible for managing day-to-day operations, enhancing efficiency, focusing on optimising operational performance, increasing revenue and profitability, and embedding best practices throughout the organisation and executing strategic initiatives in alignment with the company's objectives.

BEPI

is a London based, licensed and regulated by the Financial Conduct Authority (FCA) as an Electronic Money Institution (EMI) firm. It is a financial institution authorised to issue electronic money (e-money) and provide payment services. As an EMI company, it facilitates online digital payment transfers and processing, manages e-money, e-wallets, and prepaid cards.

Key Responsibilities:

Provide strategic oversight and hands-on management of the organisation's day-to-day operations, ensuring seamless execution and operational excellence across all functions. Design and implement forward-thinking operational strategies that directly support the company's growth objectives, optimise productivity, and elevate overall organisational performance. Lead and inspire cross-functional teams by setting clear objectives, providing strategic direction, and fostering alignment with the company's mission and commercial goals. Develop and monitor key performance indicators (KPIs), utilising data-driven analysis to proactively identify inefficiencies, address performance gaps, and implement robust corrective measures. Champion a culture of continuous improvement by encouraging innovation, operational agility, and proactive problem-solving at all levels of the organisation. Work in close partnership with the CEO and Finance Director to shape and execute long-term business strategies, ensuring sustainable growth and market competitiveness. Uphold compliance with all relevant industry regulations, standards, and internal policies, while maintaining the highest levels of operational integrity and service quality. Oversee new client onboarding and the successful execution of service delivery, ensuring that operational teams consistently exceed client expectations. Build, develop, and motivate high-performing operational teams by cultivating a strong leadership presence and promoting a positive, performance-driven culture. Drive operational efficiencies by evaluating existing workflows, introducing innovative process improvements, and deploying scalable systems to increase speed, cost-effectiveness, and consistency. Monitor financial and operational performance metrics such as profitability, cost control, and resource utilisation and make decisive, strategic recommendations to support commercial success. Act as a trusted senior leader and influential collaborator, maintaining strong relationships with internal stakeholders, clients, suppliers, and strategic partners to reinforce operational effectiveness and brand reputation.

Requirements:

Extensive experience in electronic payment processing / EMI, fintech, digital online banking, knowledge of FCA rules on EMI entities, data and digital transformation strategies, performance management, and leadership within fast-paced growth phase organizations. A minimum of 3-5 years of work experience in similar jobs is required. Proven experience in a COO role, preferably within the EMI, fintech or banking sector. Hands-on experience in Electronic Money Institutions (EMIs), Fintech or payment services, and FCA regulated entities is mandatory. Right to work in the UK is a must, and the candidate should be based in London.

You will bring:

Operational Leadership: Proven ability to lead teams managing operational processes across multiple functions, translating strategic plans into integrated programme goals and value streams. Skilled in maintaining transparency, resolving cross-functional dependencies, and facilitating synchronisation across teams. Financial and Commercial Acumen: Expert knowledge of budgeting processes, cost management, and operating within investment-controlled environments. Strong commercial instinct with a natural focus on profit, margin, and value creation. Communication: Outstanding verbal and written communication skills, with the ability to synthesise insights from multiple data sources into compelling narratives that drive decision-making and engagement. People Leadership: Inspirational and hands-on leadership style with a talent for coaching teams, building high-performing cultures, and unlocking the potential in others through clarity, trust, and honest communication. Resilience: Cool-headed under pressure, capable of navigating ambiguity and delivering results in fast-paced, high-stakes environments without drama or distraction. Industry Experience: A background in EMI or Fintech - particularly in FCA regulated payment processing, fintech and EMI organisations, alongside a demonstrated passion for driving growth, innovation, and excellence in execution.

Job Type

: Full-time, Permanent

Salary and Benefits:

Base Salary: 125,000.00-150,000.00 per year Opportunity to Earn Equity Profit Share Bonus Company pension
Job Type: Full-time

Pay: 125,000.00-150,000.00 per year

Schedule:

Monday to Friday
Work Location: In person