Job Description

Chief Operating Officer (COO)

Multi?Showroom Furniture Retailer | Warehousing & E?Commerce | Growth to 20M Turnover within the next three years

About Us

We are a fast?growing furniture retailer operating

three successful showrooms

, a

central warehouse

, and a rapidly expanding

online store

. With strong brand momentum and a loyal customer base, we're now preparing for our next phase of growth -- including

opening new showrooms

and significantly scaling our

e?commerce channel

. Our goal is bold and clear:

reach 20 million in annual turnover within the next three years

.

To help us get there, we're searching for an exceptional

Chief Operating Officer

to lead our operational strategy and build the systems that will power our expansion.

The Role

As COO, you will be the driving force behind our day?to?day operations and long?term scalability. You'll oversee our showrooms, warehouse, logistics, and online fulfilment while preparing the business for new locations and higher sales volume. Working closely with the Managing Director, you'll turn our growth ambitions into reality through operational excellence, strong leadership, and smart commercial thinking.

Key Responsibilities

Lead operations across

three showrooms

, ensuring consistent standards, strong sales processes, and exceptional customer experience. Plan and execute

new showroom openings

, including staffing, operational setup, and launch readiness. Oversee

warehouse operations

, delivery logistics, and inventory accuracy across all channels. Strengthen and scale

e?commerce fulfilment

, ensuring fast, accurate, customer?friendly order processing. Build

omnichannel processes

such as click?and?collect, unified returns, and cross?channel stock visibility. Develop scalable systems, SOPs, and KPIs to support rapid growth. Partner with the Managing Director to translate the

20M turnover target

into operational plans and milestones. Drive cost efficiency across labour, logistics, warehousing, and procurement. Lead and develop a diverse team across retail, warehouse, and digital operations.

About You

Experienced in

multi?site retail operations

, ideally in furniture, home goods, or bulky?item retail. Strong background in

sales,

warehousing, logistics, and inventory management

. Hands?on experience with

e?commerce operations

and omnichannel retail. Proven ability to

scale operations

, open new locations, or support rapid business growth. Data?driven, commercially minded, and comfortable owning KPIs and performance metrics. A natural leader who can inspire teams and build a strong operational culture. Comfortable in a fast?moving, entrepreneurial environment where you can make a real impact.

What We Offer

A pivotal leadership role in a business entering an exciting growth phase. The opportunity to shape operations for a future

20M+ turnover

retailer. A collaborative, ambitious leadership team that values innovation and initiative. Competitive salary and performance?based incentives. Real autonomy to build, improve, and scale.
Job Type: Full-time

Benefits:

Employee discount On-site parking
Work Location: In person