Job Description

Head of Operations

Location:

Office-based in Stafford

Salary:

50,000 - 60,000 per year + benefits

Company:

Steel Door Company Ltd

About Us

Steel Door Company is a fast-growing business specialising in premium-quality steel doors for both residential and commercial customers.

As we scale rapidly, we are looking for a

Head of Operations

to

own our entire operational and aftersales function

, building it from the ground up, driving efficiencies, and creating a

best-in-class customer experience

.

This is a

high-impact, hands-on role

where you'll have the opportunity to design processes, shape the team, and make decisions that directly influence the future of the company.

The Opportunity

This role is

not about maintaining the status quo

. It's about

creating the playbook

for how we operate at scale.

We're looking for someone who will:

Take full ownership of

aftersales operations

, including: Supplier management Logistics and delivery coordination Warehouse processes and stock control Fitting team management Customer service and complaints resolution

Build and implement scalable systems

from scratch, ensuring operational excellence as we grow.

Continuously improve processes

, leveraging technology (HubSpot CRM and other tools) to automate and streamline wherever possible. Be excited by a

fast-paced start-up environment

where priorities evolve quickly and innovation is part of everyday work.
This is a role for a

builder

, someone who thrives on taking a blank canvas and turning it into a fully functioning, efficient, and profitable operation.

Key Responsibilities

Own and lead all operational functions

, including aftersales, logistics, warehouse, installation teams, and customer service.

Design, define, and implement

best-in-class processes for every stage of the customer journey, from supplier delivery to customer satisfaction. Build strong relationships with suppliers to ensure timely and cost-effective product flow. Recruit, train, and develop a

high-performing operations team

. Identify and deploy technology and automation to streamline processes (e.g., HubSpot workflows). Track and report on KPIs to ensure consistent improvement and accountability. Take a

hands-on approach

to problem-solving, especially during periods of rapid growth. Be a

champion of customer experience

, ensuring complaints are resolved quickly and effectively.

Candidate Profile

Proven experience

in operations leadership, ideally within manufacturing, construction, or related industries. Track record of

building processes and teams from scratch

in a high-growth or start-up environment.

Tech-savvy

with experience using HubSpot or similar CRM and automation tools. Highly organised, data-driven, and results-focused. Strong leadership and communication skills, able to motivate teams and influence stakeholders. Comfortable working with ambiguity and

thrives in a dynamic, evolving environment

. Hands-on, proactive, and commercially astute.

Benefits

Competitive salary of 50,000 - 60,000 (depending on experience) Company pension scheme On-site parking Opportunity to

shape and lead the operational heart

of a rapidly scaling business Supportive and collaborative team culture

Why Join Us?

This is a rare opportunity to take

full ownership

of a crucial part of the business and have a

direct, visible impact

on our success.

If you want to

build something from the ground up

, love solving problems, and thrive in a fast-moving, entrepreneurial environment, we want to hear from you.

Job Type: Full-time

Pay: 51,502.94-60,000.00 per year

Benefits:

Company pension On-site parking
Application question(s):

Do you have experience working in a startup?
Work Location: In person