Job Description

Make a Real Difference in a Child's Life

Join our team as a Child Contact Centre Manager (Home-Based)

Are you looking for a meaningful role combining your administrative and staff management skills? As Child Contact Centre Manager

your work can directly and positively impact the lives of children and their families

.

We are recruiting a Centre Manager to run two child contact centres. They would manage the provision of child contact and family support services in Mid- Sussex.

Our centres are based just outside Brighton - in Hassocks and Haywards Heath, West Sussex.

Our managers are expected to regularly attend both venues, so

you must live within 30 minutes' drive of at least one of our centres and be a car owner.

This role predominately involves working from home, so candidates must have a suitable home-space to work uninterrupted, as well as undertake confidential phone calls and video meetings.

What are Child Contact Services?

Child contact services provide the opportunity for a parent /s to spend time with a child not currently living with them. Child Contact Centres offer a welcoming space for children to nurture or re-establish contact with a parent or their significant others. The children we work with may be living with a parent, an extended family member or foster carers. In addition, we offer Family Support Work support to Local Authorities.

About the Role:

As a

Child Contact Centre Manager,

you'll play a crucial role in the day to day running of our contact centres and the management of our local child contact supervisor team.

Main responsibilities

undertaken may include, but not be limited to:

Liaising with parents and contact supervisors to plan for sessions

Managing the team of Child Contact Supervisors, including undertaking regular supervision meetings

- Calmly and competently dealing with crisis situations

Attending and participating at Management meetings and Local Authority Children Services meetings (in person and/or via Zoom)

Sending out AGFS referral documents and costings

Invoicing private law clients

Staff allocation

Coordination of service delivery

Managing the Contact Centre Diary and ensuring it is kept updated

Rearranging Contact Sessions when required

Dealing with any queries that may be raised after a Contact Session

Raising new invoices for amended contact sessions.

Liaising with our proof-reading team regarding contact reports

Distribution of contact reports to parents/and or social workers

Organising staff social events

Completing statistics

Marketing

Meeting the day-to-day administration needs of the Centre.

Skills required:

- Excellent IT skills. This role requires frequent use of Word, Excel, Zoom, Teams and Dropbox.

- Excellent organisational skills.

- Ability to accurately and expediently work with figures, generating accurate invoices in a timely manner

- At least 2 years' experience working with families

- Robust and resilient. You will be dealing with families at very challenging time in their lives

- Confident to attend and speak at meetings, this would include both internal management and external local authority children's services meetings

- At least 2 years of management experience ideally within a related service dealing with other organisations, professionals and members of the public

- Experience of staff management and supervision

- Excellent written and verbal communication skills

- A car owner. You will be attending external meetings as well as meetings at our centres

- You must be experienced and confident in working independently, as most of this role is home based

- Ability to work in high pressure environment and against tight deadlines.

- Ideally evidence of prior practical experience of working with children and families, and/or relevant qualifications and prior training.

- Ability to work with colleagues, AGFS managers and families in an honest, reliable and ethical manner.

- Ability to quickly acquire new knowledge and capacity to effectively use it in line with assigned work responsibilities

- Ideally, although not essential, experience working on a Mac computer. You would be supplied with a MAC computer to work with, unless you own one already

- A designated room/home space, akin to an office, where you can work uninterrupted and undertake confidential phone calls and zoom meetings.

- Willingness to undertake an Enhanced DBS check

Why Work with Us?

At AG Family Support we're more than just a workplace- we're a family-run organisation dedicated to making a real difference to the lives of vulnerable children and their families. Since 2015, we've supported hundreds of such families through our child-focused approach and highly trained professionals.

Founded on best-practice social work principles, we've grown into a national leader in Independent Social Work, Family Support, and Child Contact services.

Yet, we remain true to our small, family run business roots, ensuring every employee is valued, respected, and excellently supported.

What We Offer:

1. Training & Support

You would undertake a thorough induction training prior to assuming the role

You will receive regular

supervision and further training

in person and remotely to assist you in delivering the best possible outcomes for the children and families we work with

2. Meaningful Work with Real Impact:

Help rebuild family connections

by organising family time between children and non-resident parents or relatives

You'll be managing centres providing safe, neutral space where families can reconnect and spend quality time with each other

Whether working with families directly or a Local Authority Social Work team, your work could help be part of changing the course of a child or family's life-

you'll be making a difference

.

3. Competitive Pay & Benefits:

Salary is 33,150 per annum, plus opportunity to join the pension scheme and a generous holiday allowance.

This role is Monday to Friday 9am to 5pm.

Job Types: Full-time, Permanent

Pay: 33,150.00 per year

Benefits:

Work from home
Schedule:

Monday to Friday
Application question(s):

Although this is a mainly home based you must be able to travel to our contact centres regularly - where do you live ?
Experience:

Staff management: 2 years (preferred) Administration: 4 years (preferred) working with families or children: 2 years (preferred)
Licence/Certification:

Licence to drive in UK and own a car (preferred)
Work Location: Hybrid remote in Haywards Heath RH16 1BJ