Job Description

We are seeking compassionate, driven individuals to join our team as Child Contact & Family Support Worker, supporting children and families during difficult times.

Location:

Voice of the Child Contact Centre. Reading, Berkshire. United Kingdom

Salary:

24.000 to 26.000 Per Annum/ Pro-Rata

(Subject to Experience)

.

Hours:

Full Time (37 to 40 hours per week)

Alternating weekly schedule: Monday-Friday one week, Wednesday-Sunday the next week. Alternate weekend work required (with compensatory days off). Flexibility for overtime when needed.

Start date:

Immediate Start Required - September 2025

Reporting to:

Centre Manager / Co-ordinator

About Us

Voice of the Child is a UK-registered charity and a nationally accredited Child Contact Intervention and Family Support Centre. Based in Reading, we provide a safe, neutral, and supportive environment where children from separated families can spend meaningful time with parents or siblings they do not reside with.

We are looking for passionate, motivated, and resilient individuals to join our dedicated team and support vulnerable families in achieving positive outcomes.

The Role

As a

Child Contact & Family Support Worker

, you will play a vital role in ensuring safe, secure, and neutral contact sessions for children and families. You will assess referrals, manage safeguarding risks, supervise contact sessions, and prepare detailed written reports.

This role involves collaborating with professionals, adhering to legislative guidelines, and contributing to the growth and smooth operation of the organization.

Key Responsibilities

Provide supervised and safe contact interventions for families in neutral environments. Assess, review, and accept referrals while prioritising child-focused outcomes. Conduct ongoing safeguarding risk assessments and implement risk management strategies. Plan and prepare for family support interventions, including organizing activities and supervising contact sessions. Record observations and prepare accurate, evidence-based reports for court or referral agencies. Participate in professional meetings and contribute to decisions that impact children and families. Support organizational operations, including administration, fundraising, social media and maintaining high cleaning standards in the centre. Adhere to NACCC and legislative guidelines, safeguarding procedures, and court orders. Collaborate with multidisciplinary teams to improve outcomes for children and families.

What We're Looking For

Essential Skills and Qualities:

Strong communication skills and the ability to build relationships with individuals of all ages. Capacity to manage conflict, work under pressure, and meet deadlines. Resilience, empathy, and a passion for child welfare and family support. Proven ability to observe, record, and report accurately and professionally. Willingness to work flexibly, including evenings and weekends. Ability to work independently and as part of a team.

Desirable Knowledge and Experience:

Understanding of family dynamics, safeguarding procedures, and child protection protocols. Familiarity with Family Law and its impact on separated families. Experience in health and social care, child-centred work, or related fields such as fostering, adoption, or teaching. Awareness of key issues such as mental health, domestic violence, and parental conflict.

Qualifications

:

Minimum of 4 GCSEs (or equivalent). Health and Social Care qualifications or a bachelor's degree (desirable but not essential).

What We Offer

Competitive salary based on experience. Flexible self-employment or limited company options. Full training and development opportunities, including subsidized NVQ qualifications. Paid holidays and a company pension scheme. A supportive and inclusive work environment with access to free training.

Application Process

If you are passionate about making a positive impact on children and families, we want to hear from you!

To apply:

Send your

cover letter

(explaining your interest and relevant experience) and

CV

to:

admin@voiceofthechild.org

. Applications are reviewed on a rolling basis, so apply early to secure an interview.

Note:

An acceptable Enhanced DBS check (or equivalent criminal record check for non-UK residents) is required.

Job Type: Full-time

Pay: 24,700.00-26,000.00 per year

Benefits:

Company pension Free parking Life insurance On-site parking Referral programme
Ability to commute/relocate:

Reading RG2 0BS: reliably commute or plan to relocate before starting work (required)
Experience:

Health & Social Care: 1 year (required)
Language:

english (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person