Job Description

Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that's who we're doing it for - the communities and businesses that make our town great. As part of the Council, you'll support a friendly local authority making decisions with real impact. It's all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.
We are looking for someone who is energetic, enthusiastic, with a real 'can do' attitude and who is not afraid to make an impact. We want you to bring your brilliant administrative, and people person skills with you when you join us, so that together we can support the most vulnerable children in Swindon and really make a difference to their lives.

Your next role

The Quality Assurance and Review Team plays a pivotal role in supporting Quality Assurance Independent Reviewing Officers (QAIRO's) who chair Child We Care For Reviews, alongside Chairs who do Child Protection Conferences. LADO Officers (Local Authority Designated Officers) are also based within the team and they chair Allegation Management Meetings. The Team is therefore responsible for a range of confidential and sensitive information about Children We Care For, Child Protection and Allegation Management.


We put the child at the center of everything that we do, and we need you to join us in doing this. This role is based within the Quality Assurance and Review Team in Children's Services, the primary role of this post is to take minutes for a variety of meetings. You will attend and observe meetings between parents, children, and many other professionals, including police and social workers.


You will accurately record and take detailed notes of meetings, including the key actions. In Child Protection Conferences you will type 'live' into the plan which is produced in the meeting. You will be highly-organised and comfortable meeting deadlines and managing your workload around scheduled meetings. Due to the sensitive nature of the meetings, you will need to meet data protection and confidentiality procedures as well as be able to process information of a potentially distressing nature.


This is a wonderfully challenging and rewarding role, working as part of a busy team making a positive difference to children's lives. Your commitment will be rewarded with full training and development, 28 days annual leave and a competitive salary and pension.

Knowledge and Experience:

Excellent minute taking or audio typing, with the ability to type straight on to a laptop Ability to work under pressure and meet deadlines Emotionally resilient, able to process information of a potentially distressing nature Ability to concentrate for long periods, despite distractions and disruptions

If you believe you have the skills and experience to apply to this new challenge, we would love to receive your application.


You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act "for the effective performance of a customer-facing role").

Your next package

Please see our Rewards and Benefits offer for more details.


As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.


For Swindon to thrive in the future, we need to lay the foundations now. It's why our regeneration and transformation programmes are already underway. So, you'll be joining us at an exciting time on our journey. We'll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we'll achieve our vision of a prosperous, re-vitalised Swindon together. And you'll be proud to say it was made better with you.


Please see our Vision and Values page for more details and our new Swindon Plan.

Your next steps

Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the 'Apply' button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role.


For further information about the role please contact Abbey Symes, Business Support Team Leader, email ASymes@swindon.gov.uk and Service Manager Kelly Hurrell at KHurrell@swindon.gov.uk


As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.


If you are experiencing technical issues submitting your application please email resourcing@swindon.gov.uk