Job Description

Job Details:
Job Reference: HCC623259
Salary Range: 33,178 - 36,369 per annum
Work Location: Public Service Plaza, Havant
Hours per week: 37
Contract Type: Temporary (18 months)
Closing Date: 2 March 2026
An exciting opportunity has arisen for a Child and Family support Worker to join our Childrens Reception Team at Hampshire County Council.
The Role:
This role is a great opportunity to join Hampshire County Council if you have experience of working with children and families. You will be based in the busy Children's Reception Team processing new referrals in respect of vulnerable children and young people from within the contact centre.
What you'll do:

• Process new referrals that are received via telephone, emails, Inter Agency referral forms
• Use a person-centred approach to analyse the risks and strengths presented towards children, young people and their families.
• Make sound recommendations based on the referral information received in line with the Hampshire Safeguarding Children Board and Children's Trust Thresholds Chart and confidently identify the risks and strengths.
• Working in partnership with children, parents, carers and professionals.

What we're looking for:

• Understanding of child protection legislation, statutory guidance (e.g., Working Together to Safeguard Children), and local safeguarding procedures.
• Experience of providing services to children and/or families with complex needs.
• Demonstrates core values of patience, empathy, and compassion.
• A team player with strong collaborative skills.
• Excellent communication skills for building positive relationships with a diverse range of people, including clients, their families, carers, professionals and colleagues.
• Capability to work flexibly in an inclusive and non-discriminatory manner.
• Sound IT skills and able to accurately record information.

Why join us?

• Comprehensive induction programme with all necessary training.
• Commitment to personal development

Our includes details of the holiday entitlement, pension scheme, flexi-time scheme, family friendly policies and interest free travel loans and discounts. We offer a flexible, motivating and inclusive workplace. We have created an environment that you can look forward to being a part of, where you are empowered to be your best and a workplace built on teamwork where people can grow and develop in their roles.
If you think you have what it takes to make a real difference in Hampshire, get in touch!
Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment. Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance.
Additional Information:
Child and Family Support Worker
Vetting Requirements:
This post is subject to a Criminal Records Check. As such, please note that under safer recruitment requirements for Children's Services, references will be requested prior to interview.
Contact Details for an Informal Discussion:
Andy Jacobs, MASH Manager on 03707 794690
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

Skills Required