Job Description

Looking for flexible, meaningful part-time work that fits around your life? Whether you're balancing family commitments, easing into semi-retirement, or simply looking for a rewarding role,

AG Contact Centres

invites you to be part of something truly special. Join us as a

Child Contact Supervisor

, where

your work can directly impact the lives of children and families

.

About the Role:

As a

Child Contact Supervisor

, you'll play a crucial role in facilitating safe and supportive family time between children and their non-resident parents or significant others. You'll oversee these sessions in one of our our

contact centres,

or within the community, ensuring that the environment remains positive and safe for the children.

Your main responsibilities would be to:

Facilitate Child Contact Sessions:

Supervise and support meaningful interactions between children and non-resident parents in a safe, welcoming environment.

Work Closely with Families & Professionals:

Liaise with families, social workers, legal professionals, and others to ensure the best outcomes for the children.

Write Impactful Reports:

Document each session thoroughly and professionally via completion of succinct and meaningful contact reports (training provided).

Support Social Work Processes:

Help with family assessments and work alongside social workers to deliver impactful support.

Provide Family Support Work:

When needed, work in the community and homes to offer

parenting support, safeguarding

, and

monitoring of vulnerable families

(only in some regions).

Child Transport:

When needed help transport children to and from sessions (mileage and travel time paid).

Why Work with Us?

At AG Contact Centres, we're more than just a workplace- we're a family-run organisation dedicated to making a real difference to the lives of vulnerable children and their families. Since 2015, we've supported hundreds of such families through our child-focused approach and highly trained professionals.

Founded on best-practice social work principles, we've grown into a national leader in Independent Social Work, Family Support, and Child Contact services. Yet, we remain true to our small, family run business roots, ensuring every employee is valued, respected, and supported.

We prioritise your well-being and work-life balance, offering flexible, home-based roles where you choose your hours. With ongoing training, career development, and supervision, we're committed to helping you succeed.

What We Offer:

1. Flexibility That Works for You:

You choose which work to accept,

however flexibility and regular availability is essential as families are allocated to you and contact sessions are often weekly.

Ideal for those balancing part-time work, family life, or semi-retirement.

2. Meaningful Work with Real Impact:

Help rebuild family connections

by supervising family time between children and non-resident parents or relatives.

You'll be providing a safe, neutral space where families can reconnect and spend quality time with each other.

Every session you supervise could change the course of a child's life-

you'll be making a difference

.

3. Competitive Pay & Benefits:

With paid travel time and mileage for community-based sessions.

This is an employed position with paid report writing time and

holiday pay

as part of the package, ensuring your time and skills are respected and compensated.

Zero-hour bank contracts provide

the freedom to choose your workload

.

4. Professional Growth & Development:

Previous experience working with families and children is essential

and we offer

ongoing in-house training

Your experience with AG could be the gateway to a rewarding career in social work or other allied professions.

Be part of a role where your experience is truly

valued

, and where you can make a real difference in the lives of children and their families.

We provide regular

supervision, training

, and

public liability insurance

to support you in delivering the best possible outcomes for the children and families we work with.

What You'll Bring:

Compassion and Commitment:

A passion for helping families reconnect and build positive, lasting relationships.

Experience with Children and Families:

You'll have worked with children or families before and have strong interpersonal skills. Alternatively, you will need to evidence own life experience relevant to the role.

Strong Communication Skills:

Excellent written and spoken English is key for report writing and professional interactions.

Flexibility:

While you choose your hours, a reasonable commitment to after-school and weekend sessions is essential, as this is when families are most in need of our service.

Ready to Make a Difference?

At AG Contact Centres, every day is a chance to bring families closer together and help children feel safe and nurtured.

Job Types: Full-time, Part-time, Permanent, Temporary, Fixed term contract, Temp to perm, Apprenticeship, Freelance, Zero hours contract, Graduate, Volunteer, Internship

Pay: 24,420.00-36,101.89 per year

Expected hours: 8 - 40 per week

Work Location: In person