Job Description

Job Title: Secure Residential Support Worker
Salary: 32.068-37,628 per annum (dependent on experience) + 30 per sleep-in shift (typically one per week)
Contract Type: Full-Time, Permanent
Location: Hailsham
Shifts: Rotational earlies and lates (including sleep-in duties)
About the Role: Do you thrive in emotionally intelligent, high-energy environments and want to make a lasting impact on young lives? We're looking for compassionate, resilient Secure Residential Support Workers to join a trauma-informed, highly structured children's residential care setting. You'll play a key role in creating a safe, enriching, and pro-social environment that empowers young people to overcome adversity and thrive.
Key Responsibilities:

• Deliver safe, nurturing daily care for young people, promoting achievement and emotional wellbeing
• Work collaboratively as part of a dynamic care team, contributing to risk assessments, care planning, and child-specific support strategies
• Build trusted relationships through consistent boundaries, praise for positive behaviours, and challenge where appropriate
• Engage young people in activities including sports, games, enrichment, and vocational workshops
• Support health, hygiene, medication, and family contact in line with policies and procedures
• Attend incidents and manage behavioural challenges using trauma-informed and restorative practices
• Contribute to meetings, reports, case files and reflections as part of continuous quality improvement
• Participate in sleep-in shifts for continuity of care, with an additional payment per shift
• Foster a strong corporate parenting ethos and uphold high expectations and aspirations

• Level 3 Diploma in Residential Childcare (or willingness to obtain)
• Strong communication, boundary-setting and conflict resolution skills
• Ability to remain calm under pressure and make safe, reasoned decisions
• Experience or confidence in managing risk and applying physical intervention where necessary
• Commitment to equality, safeguarding, and trauma-responsive care
• Technologically proficient (Microsoft 365, Teams, ClearCare or similar)
• Physically active and able to fully participate in energetic activities and interventions

• Experience in a secure or residential care setting
• Knowledge of exploitation, gang involvement and self-harm risk management
• Familiarity with electronic case recording systems
• Ability to mentor new team members and model calm, best-practice responses