Job Description

We are looking for an exceptionally organised and detail-oriented

Chimney Sweep Coordinator

to manage the day-to-day logistics, customer service, and scheduling for a busy chimney sweep business. This vital role involves managing diaries for two to three sweeps, each with multiple appointments per day, ensuring everything runs like clockwork.

You'll be the friendly and professional voice of our company, handling incoming calls, making reminder calls, chasing outstanding invoices, and keeping everything flowing smoothly. If you thrive in a fast-paced environment, enjoy problem-solving, and have a flair for logistics and people, we want to hear from you.

Key Responsibilities

Manage daily and weekly appointment schedules for multiple chimney sweeps Book new jobs and coordinate logistics efficiently to maximise time and routes Make reminder phone calls to customers ahead of appointments Handle customer queries and provide excellent service over the phone and by email Monitor and chase outstanding invoices professionally Input and manage data in scheduling and accounting systems Liaise with sweep staff to adjust appointments and respond to last-minute changes Keep accurate records and ensure all bookings and follow-ups are up to date Support basic accounting tasks such as invoice creation and payment tracking

Key Skills & Experience

Proven experience in administration, scheduling, or coordination roles Excellent attention to detail and a highly organised approach Strong communication skills with a confident and friendly telephone manner Ability to think on your feet and solve problems calmly and efficiently Comfortable using computer systems, spreadsheets, and booking software Experience in basic accounting tasks is desirable Knowledge of the heating or service industry is a bonus, but not essential
Job Types: Full-time, Permanent

Pay: 22,980.00-26,000.00 per year

Benefits:

On-site parking
Schedule:

Day shift Monday to Friday
Work Location: In person

Application deadline: 15/07/2025