Job Description

Position: Retail Supervisor (Chinese-Speaking)

Salary:

Up to 29,500 per year

Location:

Stratford

Employment Type:

Permanent, Full-Time

Are you a dynamic Team Leader or Supervisor ready for a step up in your career? We are seeking a hands-on, energetic person who leads by example on the shop floor. Established in the 1960s, we are a market-leading business based in the heart of London's vibrant Chinatown. Over the last 55 years, we have expanded across the UK and become one of the nation's most diverse food retailers.

About the Role:

As a Team Leader, you will lead, motivate, and inspire your team to provide exceptional service to every customer. You will be responsible for maintaining high standards across the store and driving your team to achieve targets and enhance the customer experience. This is a great opportunity for a career-driven individual looking to immerse themselves in a people-focused company and take the next step in their career.

Key Responsibilities:

Lead, mentor, and develop a diverse team of individuals, ensuring excellent performance from recruitment through to ongoing development Drive sales by maximising every opportunity, while maintaining positive standards Maintain high levels of stock availability, ensuring store presentation is at its best Oversee daily store operations, ensuring outstanding customer service at all times Inspire the team to deliver top-tier customer service, achieving KPIs and exceeding customer satisfaction goals Maintain and enforce safe working practices across the store Work closely with the management team to drive improvements and growth

You:

Fluent in Cantonese or Mandarin (preferred but not essential) A natural leader with a strong ability to inspire, coach, and motivate your team Proven experience in a fast-paced retail, hospitality, or leisure environment Passionate about customer experience and delivering retail excellence Strong work ethic, proactive attitude, and the ability to thrive in a demanding environment Articulate, confident, and able to communicate effectively with both customers and colleagues

Ideal Candidate:

Previous experience in a retail management position or similar fast-paced environment A passion for people development, achieving team success, and delivering results Ability to manage multiple tasks while ensuring excellent service delivery Strong communicator with the ability to solve problems effectively

Benefits:

Career development and progression opportunities Competitive salary, store discount and free on-site parking Ongoing training and support to help you succeed in your role A dynamic and fast-paced work environment where you are encouraged to grow and achieve your potential

Please note:

This role will require an initial training period of 3 months at the Tottenham location, with travel costs covered.

If you're a career-focused Team Leader who thrives in a fast-paced, people-focused environment,

APPLY NOW

for immediate consideration!

Job Types: Full-time, Permanent

Pay: 32,000.00-35,000.00 per year

Benefits:

Employee discount On-site parking Store discount
Work Location: In person