Job Description

We're Hiring: A Chiropractic Patient Experience Coordinator

---------------------------------------------------------------

Customer Experience is important to us, so this role is crucial to keeping our clients delighted and our success.

Are you looking for a job that involves making a real difference in people's lives? Are you looking for a team that will support you and challenge you to grow and be better?
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Put your focus, energy, love of people, phone manner, communication skills, attention to detail, organisation skills and passion for great service to use with us.

If you're warm, organised, and love helping people, we have the perfect part-time opportunity for you!

Life Balance Chiropractic

seeks coachable

new clinical assistants and client experience receptionists

to join our dynamic, friendly team at our busy, expanding

Poole

centre. No chiropractic experience? No problem! Whether re-entering the workforce, shifting careers, or seeking meaningful work alongside family life, this could be your next step.


The role advertised is for 4 shifts + per week plus overtime where required. The required shifts for this position are between 7.30 am - 12.30 pm and 1.30 pm - 7.45 pm hours.

Why Join Us?

We provide the highest standard of client experience, professionalism and care. As part of our team, you'll make a real difference in people's lives daily, while working in a

supportive, friendly

environment where your skills and contributions are valued.

WHY we exist

At Life Balance Chiropractic, We believe life should be lived fully--without pain, stress, or limits. We exist to help people move better, feel better, and live more. We aim to enrich human connection, restore possibility, and create more joy in people's lives. When the body works better, life gets easier.


###

HOW we do it

We're not just a clinic--we're a

team

on a mission to help our community make better decisions about their health and achieve their wellness goals, but never rest in the glory.




We deliver world-class, corrective chiropractic care that helps the body heal and adapt to life's stressors--naturally. We do it with compassion, connection, and a client experience that's anything but ordinary.


Our team leads with:

Integrity

- You do what you say. Always.

Humility

- You lift others up and lead with heart.

Vulnerability

- You're real, bold, and all-in.

Courage

- You don't do average. You create remarkable.

Resourcefulness

- You find a way. No excuses.

Why Join Life Balance Chiropractic

Purpose-Driven Work - Help people in your community live healthier, happier lives. Supportive Team Culture - Be part of a team that challenges, supports, and encourages you. Perks You'll Love - Fully supplemented chiropractic care, team socials, career growth opportunities, Life Insurance (3x Salary) & Health Cash Plan, Birthday paid off and more. Competitive Pay + Bonuses

What You'll Be Doing

We're looking for a proactive, people-first professional to join our team in a role that blends inbound sales, client care, and front desk coordination. You'll be the trusted guide who supports new enquiries, builds real relationships, and ensures clients feel seen, heard, and cared for every step of the way.


Convert enquiries into loyal clients through high-touch inbound & outbound calls (you'll have training)


Schedule and manage appointments, care plans, and payments

Re-engage past clients and follow up with cancellations and no-shows

Deliver 5-star customer experiences that keep clients on track and inspired

Support events and marketing campaigns (including social media & spinal health checks)

Own the front desk -- from daily admin to stock, systems, cash-up, and compliance

Keeping the Clinic Running Smoothly - Maintain a clean, organised and welcoming space and Follow proven processes using a checklist-first approach
Being a True Team Player - Collaborate, cover shifts when needed, and attend training to grow your skills and be able to work one Saturday per month.

Who We're Looking For

No industry experience? No problem. If you're passionate about people, health, and delivering an exceptional client experience, we'll teach you the rest. Full training provided.


We'd love to meet someone who:


Honest, dependable, and committed to high standards and solution focused.

Has a

positive, coachable, can-do attitude

and a genuine interest in health and wellness
Motivated by feedback, goals, and making a real impact
Great with

people

: confident, empathetic, and professional who enjoys connecting with people from all walks of life--

in person and on the phone

Feels confident following up with enquiries and turning conversations into happy clients
Has experience in a

customer-facing role

, ideally with some phone-based sales or support (bonus if you've done appointment booking or inbound calls) Is naturally

organised, proactive, and sharp with attention to detail and

admin accuracy

,

taking a checklist first approach Thinks ahead, notices the little things, and takes pride in creating a smooth, welcoming experience for others

Cares deeply about helping others feel better and live more
Is flexible, growth-minded, great under pressure and love being part of a high-energy team


If you show up with heart, energy, and a readiness to learn, we'd love to hear from you.

Skills & Traits We're Looking For

Strong

English communication

skills--both written and verbal Solid

IT skills

--Google Suite, CRM, and patient systems (we'll train you!) Able to

remember names and faces

to create personal connections Great at

prioritising tasks

, staying productive, and following through

This is more than a front desk role--it's a mission.

Apply now and help us deliver life-changing care, one conversation at a time.

Location:

Life Balance Chiropractic, Poole, Dorset

Type:

Part-time, Permanent (24+ hours per week + overtime)

Location:

Poole, Dorset, UK

Starting Salary:

13.06 per hour, with pay rises & performance-related bonuses

A mix of AM and PM Shifts:

7:30 AM-1:30 PM or 1:30 PM-7:40 PM


Available to cover 1 Saturday per month

Team Training: Wednesday mornings, 08:40 AM-12:00 PM

How to Apply

We want to hear from you! To apply:

Send your CV & cover letter

Complete our career history application form

Shoot a 30-second to 1-minute video

introducing yourself and sharing why you'd be a great fit

Join us for an initial online chat & final interview

Take the first step toward a fulfilling career--apply today!

Join us at Life Balance Chiropractic and be part of a team that values care, connection, and creativity while making a real difference in people's lives.