Job Description

This role is based in Edinburgh. This role is open to the nationals of the country where the role is based.
Closing date - 22nd September, with interviews planned in our Edinburgh office on 2nd October
About us
Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.
We're committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don't have to be Christian to work here - we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we're open to part-time and flexible working. We also offer hybrid working for our office-based colleagues and the option of being a homeworker for most of our roles too.
Learn about our vision, mission and values
About the role
Reporting in to the Central Supporter Engagement Advisor , the role of Church Engagement Support Officer (Scotland) is a key member of the Church and Community team.
The role will focus on inspiring and engaging churches, Christian Aid groups, and the public across Scotland to support Christian Aid's mission.
Some of the main areas of responsibility for the role are:

• To build trust-based relationships with supporters to deepen their connection with Christian Aids mission, proactively engaging with new and lapsed churches to inspire them to give, act, and pray.
• To collaborate across a diverse range of audiences to provide tailored advice and support, enabling impactful fundraising efforts.
• To understand supporter perspectives by maintaining open communication and aligning conversations with Christian Aid's values and goals.
• Commit to high0qaulity interactions with supporters, consistently managing feedback to uphold Christian Aid's values and goals.
• To maintain accurate supporter information on the CRM system, ensuring that donations and gifts are processed effectively to maximise impact.
• To contribute to impactful projects by developing support knowledge and providing training to colleagues, strengthening supporter relationships and engagement.

About you
Who we're looking for:
Essential

• Demonstrable experience of customer care and the importance of building relationships.
• Demonstrable experience and confidence in engaging supporters over the phone, and discuss financial giving.
• Experience using supporter / customer databases.
• Ability to actively listen to supporters on the phone, identifying relevant opportunities for further engagement.
• Have developed communication skills to influence verbally; inspiring and encouraging engagement.
• Ability to maintain focus in a busy environment and retaining attention to detail.
• Ability to work collaboratively with a variety of teams and colleagues.
• Ability to analyse and interpret information to achieve required outcomes.

Desirable

• Experience of working with volunteers to maximise fundraising and engagement.
• Knowledge of digital fundraising and marketing.
• Knowledge of Christian church structures across England, Scotland, and Wales.
• Knowledge of global development issues and Christian Aid's work.

Further information
At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.
We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.
We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid's faith identity.
All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants' previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.
You can expect a wide range of rewards and benefits, please refer to the benefits booklet for your location to see our full list of employee benefits.
For Salary details for this role, please refer to the Salary band by location.

Skills Required