Job Description

City Spa Receptionist

=========================

Champneys City Spa St Albans

--------------------------------

###

Contract:

Part Time

Salary:

up to 12.21 Plus commission

32 hours per week


We are seeking a friendly, organised, and professional Receptionist to be the first point of contact for our clients. The ideal candidate will be responsible for managing front desk operations, ensuring a seamless client experience, and supporting the spa team with administrative tasks.

Some Responsibilities include;

Greet clients warmly upon arrival and ensure a welcoming environment Schedule, confirm, and manage appointments using salon booking software Answer phone calls and respond to inquiries about services, prices, and availability Process payments and handle cash, card, and digital transactions accurately Maintain cleanliness and organization of the reception area Upsell salon products and services where appropriate Coordinate client flow with stylists and service providers Handle client feedback professionally and escalate issues to the manager if needed Perform light administrative tasks such as data entry, inventory tracking, and filing

Previous experience in a receptionist or customer service role (salon/spa experience is a plus)


Strong communication and interpersonal skills


Availability to work evenings and weekends.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.


Not only will you work in great company you will also have access to the following:

Health, Wellness and Wellbeing incentives Champneys experiences (such an overnight stay or an ultimate spa day experience) App technology for all our essential forms In house social media connecting our Champneys Family Motivating, rewarding and engaging colleague events Discounted stays for you, your friends and family at any of our Hotels or Resorts Complimentary Spa Day on completion of your probationary period 50% discount on all Champneys products Great discounts on our partner products Elemis and Clarins Discounted membership to our exceptional health clubs Access to Learning & Development aimed at job satisfaction and career advancement Merlin Entertainments Attraction Introduce a friend incentive Long Service celebrations * Professional Uniform