Job Description

Salary:

27,711 - 31,067

Directorate:

Place & Economy

Contract Type:

Permanent

Closing Date:

18 August 2025

All about the Role





An exciting opportunity has arisen to join the Safer Communities service, as part of our Parking team. The team is responsible for delivering parking services across the city, including on and off-street parking provisions, permits, blue badges and on and off-street civil parking enforcement. As a Civil Enforcement Officer, you will be responsible for checking for compliance with the city's parking restrictions, identifying contraventions and taking enforcement action where necessary





a) Main duties and responsibilities of the post

To be part of a uniformed and visible service that provides advice, support, education and enforcement to residents, visitors and businesses in relation to parking. To work with other front line statutory partners in the Safer Communities team to jointly address issues as directed or as identified during routine day to day activity. To serve statutory notices as directed using the various Acts of Parliament available to the service, including Penalty Charge Notices (PCNs) for civil parking contraventions. To investigate complaints/service requests in accordance with service standards relating to parking and road safety. To patrol areas as directed, checking for compliance with the parking restrictions, including on street chargeable spaces and council owned car parks.




b) Key skills that are required as outlined in & Person Specification

Knowledge of relevant legislation, regulations, standards and core disciplines of work areas relevant to parking enforcement. Strong communication skills and the ability to write clear and concise notes, statements and reports. Strong customer service skills and the ability to explain complex legislation clearly and concisely to members of the public Ability to deal with several issues simultaneously and respond quickly to changing priorities under pressure. Ability to resolve conflict in a professional manner Ability to problem solve Experience of partnership working and building good relationships with external stakeholders and members of the public.




The role is subject to a standard DBS check.




We are proud to serve the diverse communities of Cambridgeshire/Peterborough and want our workforce to reflect this diversity, which we believe is beneficial for our employees, the organisation and the communities we serve.

All about our Benefits

We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme...


Access to a range of benefits via Vivup, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes Buy up to 10 days additional annual leave (pro-rata) Access to car lease scheme Take your bank holidays flexibly to better suit your personal circumstances Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings Access to development opportunities including apprenticeships to support your personal and professional growth Paid volunteering hours each year so you can make a positive impact on our community during your normal working day Access to our equality, diversity and inclusion network Opportunities to receive Employee Recognition Awards

All about our Commitments

We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success.



We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact pccrecruitment@peterborough.gov.uk we will work with you to meet your needs.



Appointment to this post will be subject to the outcome of a Standard Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

Job benefits

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Work / Life Balance

Home Working Allowance

Learning and Development

Professional Membership Support

Employee Wellbeing Programme

Employee Recognition Scheme

Long service recognition

Paid Volunteering Allowance

Generous Annual Leave

Option to Increase Holiday Allowance

Referral Programme

Family centric ethos

Attractive Pension Opportunities

Enhance Pension Options

Employee Discounts

Exclusive Discounts

Voluntary Health Cash Plan

Selected Paid Relocation Scheme

Discounted Parking in Peterborough