Job Description

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Civil Enforcement Supervisor

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Benefits and Allowances

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Our existing terms, conditions and benefits are currently under review


The role comes with a bespoke Tower Hamlets Civil Enforcement Officer uniform, 29 days annual leave and membership of the pension scheme.

Role Purpose

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This is an exciting opportunity for someone who enjoys working outdoors and has the commitment, passion and drive to help an enthusiastic team deliver a high quality service. You will provide outstanding customer care, within a high profile and vital Council service that supports to the day to day activities of all residents, business and the thousands of daily visitors to the area.


You will play a significant role in reducing traffic congestion and improving air quality through the enforcement of parking restrictions. More importantly, as a member of the Council, will play a key role in providing information and advice to the general public.

Key Responsibilities

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To supervise a team of Civil Enforcement Officers, ensuring the delivery of an efficient Parking and Traffic Enforcement Service through the issue of Penalty Charges and Civil Penalty Notices, vehicle removal and, as may be required, wheel clamping.


Inspect vehicles reported as abandoned, determining whether such vehicles are abandoned, fully recording the results of inspection and authorising removal when appropriate.

Requirements

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The person would require a general standard of education, be able to work on their own initiative and also have the ability to communicate at all levels and handle potential difficult situations.


The role requires working a 35 hour week (Mon-Fri) in a daily shift pattern between 08:00 - 18:00 and occasional weekend between 08:00 and 17:00. The person should have full UK driving licence and also be fit and able to walk several miles per day outdoors in all types of weather.


The role also requires the person to have good concise and clear handwriting when making notes be a good team player with excellent attendance. The person must be legally entitled to work in the UK

Additional Information

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Interviews for this role is TBC.


This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).


Tower Hamlets Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

Application Details

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This post is open to the following types of applicants: Internal/ External/ Agency


If this role is available to Internal employees only, this will include agency workers but does not include independent contractors or Skills Match trainees


All applications should be made via our online application system, no CV's or alternative forms of applications are accepted.


Internal employees should apply via the council's Intranet. External applicants apply via the Council's website www.towerhamlets.gov.uk/careers



Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.


Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.


We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.


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Civil-Enforcement-Supervisor-JDPS_Dec24.pdf