Job Description

Hello, we're Severn Trent and we think water is wonderful. Oh, we're pretty keen on people too.
24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank and every toilet flushed is only possible because of the 6,500 brilliant team members working across our patch.
We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.
If you want to do more because you care, we'd love to talk to you. There really is something for everyone here.
EVERYTHING YOU NEED TO KNOW
We have a exciting new opportunity to join our Waste Network team as a Civils Site Supervisor across the Worcestershire meaning you can be based out of our Sugarbrook. This role is to take ownership and accountability for the correct scoping and promotion of reactive repairs across your area of responsibility. Covering civils repairs, patching and lining repairs and frame and cover replacements.
Taking ownership of reactive repairs to the sewerage network you'll build relationships with internal and external stakeholders to facilitate the effective delivery of operational works whilst minimising the impact on our customers and their communities. This will be done by working in partnership with the Reactive Leads, Reactive sewer services, Planning and Scheduling teams and our delivery contract partners. Ensuring all promoted work follows correct process and is delivered safely, cost effectively and without risk to our customers or ODIs.
The role will include being part of a company standby rota which operates 24/7, 365 days a year. The role will include working across different or regions or areas as required.
Some of your other key accountabilities will include:

• Manage reactive repairs, using data to prioritise critical tasks.
• Conduct site assessments and coordinate with utility owners.
• Ensure timely and safe completion of repairs linked to mitigation jobs
• Review and authorise supplier risk and method statements.
• Provide on-site technical support and conduct safety audits.
• Oversee the repair budget and ensure proper accounting.
• Address early warnings and attend performance meetings.
• Handle customer issues and third-party insurance claims.
• Manage recharges to third parties and maintain relationships with sewer services and planning teams.
• Assist the Reactive Repair Manager as needed.

WHAT YOU'LL BRING TO THE ROLE
It would be advantageous to have experience in supervisory or management position or exhibit relevant leadership behaviours and be confident working collaboratively with contract partners and stakeholders across a large geographical area.

• A strong H&S focused mindset, ensuring that no one is hurt or made unwell by our activities
• A passion for identifying and delivering opportunities for improvement across a wide group of stakeholders
• The ability to work under pressure whilst remaining calm in times of high work volume to add value to the customer at all levels.
• The ability to proactively diagnose and solve problems to give a right first time solution.
• The capacity to articulate and interpret technical information and specifications.
• Ability to work well within a team and also alone using own initiative.
• Strong people skills.
• Excellent verbal and written communication skills with ability to adapt your approach as required
• Innovative with ability to provide a variety of solutions to problems that occur.
• Ability to communicate complex information clearly to a variety of audiences.
• Ability to plan and prioritise own workload with the flexibility to adapt to changing priorities.

The right skills and experience are important. But if you have the right character, positivity, and a caring attitude we want to talk to you too.
We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involved. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?
WHAT'S IN IT FOR YOU
Working here isn't just a job. You can build a career at Severn Trent, and we'll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live.
With that in mind, here are just some of our favourite's perks that you'll get being part of the Severn Trent family:

• Salary from: 46,538.25
• 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Car allowance
• Annual bonus scheme (of up to 2,250 per annum based on company performance)
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our 'Academy'
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year

WHATS NEXT?
We can't wait to hear from you.
Before you apply, you'll need an updated copy of your CV and about five minutes to spare. If you're not too sure about what you need to do, or have a question about the role before applying, please get in touch with our amazing team of recruiters at recruitment@severntrent.co.uk.
And if your curiosity has peaked and you're wanting to find out even more, search #LifeAtSevernTrent on social media.