Job Description

Claims Handler

Carlton, Barnsley

Permanent, fulltime

Competitive Salary

MEL Environmental Solutions Ltd are an established environmental claims management company providing specialist services to the insurance industry in response to environmental claims.


Due to continued business growth, we are looking for a Claims Handler to join our Environmental Claims Division across the UK.



We are looking for people to join our team who are professional and personable, who possess a good knowledge foundation, excellent communication and organisational skills, a high level of initiative and selfmotivation.



This is a great opportunity to develop skills and prospects within our expanding company and to gain vital experience within the commercial environmental industry.

Responsibilities of the role include:

Providing excellent customer/ client support and handling Enquiries. Internal and external. Liaising with internal teams and stakeholders. Maintained accurate records and updated customer information Communicated with customers/clients through various communication channels, including inbound / outbound phone calls. Good telephone manner, building rapport with customers/clients representing the business. Understanding of vulnerable customers and how to identify them Strong listening skills with the ability to confidently articulate the best outcome for the customer on the spot. Resolve customer queries in a timely and professional manner. Complete account administration with a high level of accuracy. Liaise with all parts of the business in pursuit of resolving customer queries. Achieve business goals and targets while keeping within SLA Liaising with PM, RCM

Qualifications/Skillset:

Working the emails in priority order. To ensure we are within SLA Responding to customer correspondence by letter and email. Managing Complaints. Completing MI/R tasks. Issue documents to client/customer Keeping the client up to date Answering calls promptly. Updating of CMS /SERVER/CRM Following SOPS process. Achieving KPI Attend Call monitoring feedback sessions

Employment Benefits:

Competitive salary, level dependent on experience Company vehicle/allowance 20 days annual leave plus bank holidays, increasing with length of service to a maximum of 23 days plus bank holidays Healthcare provision Death in service cover Enhanced company sick pay after qualifying period Additional training will be provided as required Relocation allowance will be considered for the right candidate (if appropriate)

About us: MEL Environmental Solutions Ltd offers comprehensive pollution response services tailored for the insurance sector. They specialise in managing pollution incidents that pose serious risks to the environment, drinking water supplies, and public health. Their expertise is trusted across various industries, including finance, insurance, petrochemicals, and the Ministry of Defence.

At Adler and Allan Group, we're not just a company - we're environmental champions committed to protecting our planet while helping businesses thrive. We're a diverse, dynamic team dedicated to providing toptier environmental, energy and water infrastructure services across the UK. Our mission is clear: safeguarding the environment, minimising operational disruptions, and supporting sustainability goals for our valued clients.

Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know.