Job Description

Job Overview

Colwin Group works closely with insurance companies to carry out repairs following damage or loss to a property.

We are seeking a highly dependable and detail-oriented Claim Handler to join our dynamic team. In this role, you will be responsible for reviewing, processing, and managing claims efficiently and accurately. Your organisational skills will be essential in ensuring that all claims are handled in accordance with company policies and regulatory requirements. This position requires a strong commitment to quality and customer service, as you will be liaising with clients and customers throughout the claims process.

Duties

Effectively manage the overall claims process from receipt of initial instruction through to completion of repairs Communicate with policyholders, insurance companies and loss adjustors on a day to day basis Be the main point of contact for each policyholder guiding them through the claims process ensuring their needs and expectations are always met Collecting relevant information from each policyholder in order to progress their claim Managing surveyor diary appointments Documenting all correspondence and key dates on to internal and external databases Liaising with operatives on site and ordering materials when required Every day use of Outlook in order to communicate with clients and policyholders Receiving and managing telephone calls

Experience

Previous experience in a clerical role is essential. Sufficient experience in the construction industry is preferred. Familiarity with claims processing or insurance industry practices is advantageous but not a requirement. Proficient in using office software and technology, including spreadsheets and databases. Excellent attention to detail with the ability to manage multiple tasks simultaneously. Strong communication skills, both written and verbal, to effectively interact with clients and team members.
If you are passionate about providing exceptional service and have the skills necessary for this role, we encourage you to apply.

Job Types: Full-time, Permanent

Pay: 28,000.00-32,000.00 per year

Benefits:

Casual dress On-site parking
Schedule:

Monday to Friday
Work Location: In person

Reference ID: 01