Job Description

Job Summary

Do you thrive in the thrilling world of organised mayhem? Love ticking things off lists while simultaneously saving the day? Perfect. We're hunting for a Claims Administrator who can keep calm, carry on, and maybe even enjoy themselves along the way.

In this role, you'll be the grand master of booking surveys, coordinating reinstatement works (basically... assembling the superhero builders), and making sure policyholders and contractors know what's happening before they start panicking. You're the messenger, the mediator, and occasionally the miracle worker.

You'll help people pick the bits that make their space feel right while making sure it all actually exists and can be delivered sometime this century.

If you love helping people, enjoy a good plot twist, and can tame even the most hardest of people, congrats--you might be our next favourite human.

Duties

Book surveys, pre start meetings and start dates -

like a scheduling wizard

Coordinate reinstatement works

, basically assembling a squad of skilled fixers to put homes back together--minus the cape, but with all the competence.

Keep policyholders in the loop

, translating "insurance speak" into normal human language and making sure no one is left guessing.

Update contractors

like the friendly neighbourhood project whisperer, nudging everyone along so things actually happen.

Source material choices

, from tiles to taps, becoming a part-time decor guru!

Track progress like a detective

, making sure every job, call, and update is captured so nothing mysteriously vanishes.

Solve problems on the fly

, because something alwayspops up--and you're the person who says, "Yep, got it!"

Keep the chaos organised

, one email, phone call, and colour-coded note at a time.

Experience

A background in administration, coordination, or general organisational wizardry

basically, you've herded people, tasks, or paperwork before, and lived to tell the tale.

Experience talking to actual humans

(phone, email, or in-person), preferably without breaking into a cold sweat.

Some familiarity with contractors, repairs, or insurance-y things

is a big win--but if you've ever managed a home project without crying, we'll count that too.

You can juggle multiple tasks

like a circus performer, except you're juggling calls, updates, and spreadsheets instead of flaming torches (we hope).

Confidence with computers and systems

, especially the ones that demand 47 passwords and a blood sacrifice.

A natural talent for keeping calm

when things get weird, delayed, or unexpectedly on fire (metaphorically... usually).

An eye for detail

, because matching material choices is important, and no one wants "accidental avocado green" tiles.

A sense of humour

, because you'll need it--and we love it.

and finally....

If you want a role where you can be helpful, organised, occasionally heroic, and fully yourself--with bonus points for humour--you'll fit right into this joyful whirlwind of a job.

Job Type: Part-time

Pay: 12,500.00-14,000.00 per year

Expected hours: 20 per week

Benefits:

Flexitime On-site parking
Work Location: In person