Job Description

Job Title

: Claims Continuous Improvement Consultant (Digital Strategy)

Target Start Date:

ASAP

Contract Type:

12mth Secondment

Salary Range:

50,000.00 DOE

Location:

Eastleigh, Gloucester or Bournemouth

Closing Date for applications:

30/5/2025

Claims Continuous Improvement Consultant (Digital Strategy):

Ageas Insurance have an exciting opportunity available to join the Claims team as a Continuous Improvement Consultant. Working within a dynamic Claims function that is passionate about innovating and improving what we do for our customers.


Leading a virtual, hybrid squad consisting of members from Customer Function CI and Claims Function CI, collaborating and sharing knowledge to optimise digital transformation.


As a Claims Continuous Improvement Consultant, you will use your skills to enhance the pace of claims digital adoption by optimizing and/or implementing a wide range of digital technologies such as eNOL, Hub, voice bots, chat bots, and AI. Objectives include reducing human intervention, improving operational efficiencies, and increasing adoption rates for digital claims processes. All the while being mindful of our customers and protecting indemnity spend.

Please note this vacancy can be filled in Eastleigh, Gloucester or Bournemouth.

Main as Responsibilities as Claims Continuous Improvement Consultant (Digital Strategy):

Apply systemic thinking to identify and remove failure demand, improve processes and develop the Claims Digital Strategy. Contribute to the planning and delivery of the Claims Digital Strategy, which involves leading initiatives, creating and maintaining governance, change management plans and leading the delivery of objectives. Prioritising activity backlog and Co-ordinating sprint blocks (planning, execution, review, retros). Provide change management support to internal stakeholders for identified projects and change, developing sponsorship models, developing, facilitating and implementing plans, monitoring implementation and tracking the impact of change. Lead and contribute to the planning, prioritisation and facilitation of delivery of the Claims Digital Strategy. Provide effective internal and external communications and provide timely feedback to the Claims Continuous Improvement Manager and other non Claims stakeholders. Ensure compliance across all records, in line with company procedures and ensure fair treatment of customers.

Skills and experience you need as Claims Continuous Improvement Consultant (Digital Strategy):

Knowledge of and expertise in digitisation, automation and customer centric design. Insurance background or used to driving digital strategy in an insurance environment. Taking a customer-led, systemic approach to digital transformation in Insurance. Focus on evaluating and improving digital processes, tools and customer experience and adoption. Inputting to and shaping strategy. Inputting to, shaping and initiating plans and tactical delivery in line with strategy.

Ability to:

Focus and absorb information quickly (i.e. our digital strategy/plans/backlog. Think critically. Identity priorities/gaps/opportunities. Co-ordination and planning. Stakeholder management and communication Knowledge of Excel, Word and Visio is essential.

At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve,

Top Employer

status in the UK.

Here are some of the benefits you can enjoy at Ageas:

Flexible Working-

Smart Working @ Ageas gives employees flexibility around location (as long as it's within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.

Supporting your Health-

Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Yoga, Mindfulness.

Supporting your Wealth-

Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.

Supporting you at Work-

Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more.

Supporting you and your Family-

Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay.

Benefits for Them-

Partner Life Assurance and Critical Illness cover.

Get some Tech-

Deals on various gadgets including Wearables, Tablets and Laptops.

Getting around-

Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover.

Supporting you back to work-

Return to work programme after maternity leave.

About Ageas:

We are one of the largest car and home insurers in the UK.

Our People

help Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers.



As an inclusive employer, we encourage anyone to apply. We're a signatory of the

Race at Work Charter

and

Women in Finance Charter

, member of

iCAN

and

GAIN

. As a

Disability Confident Leader

, we are committed to ensuring our recruitment processes are fully inclusive. That means if you are applying for a job with us, you will have fair access to

support and adjustments

throughout your recruitment experience. If the list does not cover the support you need, please contact our Recruitment Team to discuss how they can help. We also guarantee an interview for applicants with a disability who meet the minimum criteria for the role. For more information, please see

Ageas Everyone

.

We have a zero-tolerance approach towards any form of harassment during the recruitment process, ensuring that everyone is treated with respect and professionalism.



Our aim is to have great people everywhere in our business and we're always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we're open to discussing

flexible working, including full-time, part-time or job share

arrangements. To find out more about Ageas, see

About Us

.

Want to be part of a Winning Team? Come and join Ageas.

Click on the 'Apply button' to be considered.