Claims Executive
Job Description
This is an exciting opportunity for to grow, expand and develop with a leading pet insurance provider as we develop our brands across the UK, offering insurance for dogs, cats, exotics, horses and pet businesses.
A varied role focusing on claim administration, ensuring that service and compliance standards are met and handling claim related customer communications.
Responsible for checking, collating and forwarding information needed for claims assessment and underwriting referrals.
Identify trends and areas for improvement with a solution-based attitude.
Responsible for approving claims and communicating claim outcomes to customers.
Communicating claim decline decisions with customers.
Produce high quality documentation and maintain records on our systems.
Clear and efficient communication with third parties to gather information relevant to claims.
Ensuring team SLA's and KPI's are met.
Answer and resolve customer queries.
Ensure customer satisfaction is exceeded and company and regulatory SLA's are met.
Comprehensive knowledge and understanding of the company products.
Proactive in improving operational claim processes.
Share knowledge and expertise with colleagues.
Support other departments, as required.
Undertake regular learning and development in line with company and FCA requirements.
Undertake ad-hoc projects for the management team.
Skills & Experience:
Good general education, including GCSE's (or equivalent) in English and Maths. High attention to detail. Excellent prioritisation and time management skills. Strong verbal and written communication skills. Customer focussed - a passion for customer service and exceeding expectations. Positive 'can do' attitude. Team player. Competent with ICT and keen to learn and develop new systems. A professional background in animal care, animal health or insurance is preferred but not essential. A love of pets.
Company Overview
Petcover group is a global pet insurance provider covering all animals from budgies to bulldogs and skinks to stallions. We are the leading pet insurance provider in Australia and New Zealand and are growing rapidly in the UK and Europe.
Pets are at the heart of our business and our employees; supporting pet parents is what we do best, and why we love working at Petcover.
We pride ourselves on not only being different in terms of product quality, but service. We aim for every interaction we have with our customers to be one they leave feeling like we really care about them and their pets, because we do!
Job Types: Full-time, Permanent
Pay: 24,500.00-26,000.00 per year
Benefits:
Casual dress Company pension Employee discount Free parking Gym membership On-site parking Referral programme Sick pay
Work Location: In person
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Job Detail
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Job IdJD3843700
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusFull Time
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Job LocationHaywards Heath, ENG, GB, United Kingdom
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EducationNot mentioned