Job Description

Role Purpose

This role focuses on efficiently handling a variety of P&I claims, including complex cases, while maintaining control over strategies and providing regular updates. You'll build strong relationships with Members and brokers, mentor colleagues, and collaborate with various teams to identify risks and improve processes. Your efforts will ensure Members feel supported and informed throughout the claims process, contributing to a high-performing, inclusive team environment.

Key Responsibilities

Handle a high volume and variety of P&I claims, including complex and high-value matters, ensuring efficient and cost-effective resolution. Maintain control of P&I claims strategy, taking input from external advisors without ceding control. Provide regular, accurate, and timely reporting on new and ongoing P&I claims to the Head of P&I Claims. Manage relationships with Members and brokers, ensuring high levels of service. Mentor, supervise, and manage colleagues within the P&I Claims function. Collaborate closely with FD&D, Underwriting, and Loss Prevention colleagues to identify risk trends and manage relationships. Prepare agendas, reports, and inform the Sector of significant developments as required. Support business development activities and network with Members and customers, both locally and overseas. Assist with audits and improve claims handling and operational processes. Ensure all duties, including file organisation, internal reporting, adherence to Claims Function procedures, and participation in out-of-hours emergency response, are performed in accordance with established procedures.

About you

Skills/Qualifications/Experience

Essential

Degree (preferably in Law) OR equivalent (e.g. Master Mariners Certificate) OR experience gained handling claims in a P&I club or shipping company. Understanding of P&I claims and the P&I insurance industry Understanding of P&I Rules and integrated Claims Department Procedures Good planning and organisational skills with the ability to manage demanding workloads

Desirable

Willingness to undertake IG PANDIQ exams or read IG PANDIQ material where the material is relevant to the role IT proficiency * Ability to assist with cases in a controlled, efficient and cost-effective manner