Do you have previous Claims experience or perhaps experience gained within a general insurance, administration or customer service environment?
Come and join our team of skilled Claims Handlers at Chubb and make a difference in the insurance industry!
We are currently looking for a Claims Handler to join our Accident & Health team in our Glasgow office. This is an ideal opportunity for those seeking a role in insurance with previous Claims Handling/Customer Service experience.
We offer comprehensive on-the-job training to help you excel in supporting Accident & Health (A&H) Claims. Your main responsibility will be to accurately assess and manage claims in accordance with conditions of cover, Chubb policy, and agreed service level agreements.
Key responsibilities:
Accurately assess and evaluate 'complex' claims, including policy liability, reserve calculations, and settlement values.
Efficiently handle incoming call enquiries.
Deliver a professional service to customers at all times.
Identify and respond to complaints or customer dissatisfaction.
Effectively prioritize and manage your workload.
Continuously develop technical knowledge and expertise.
Maintain strong client relationships and address issues such as late claims notification and case progress within SLAs.
Seek assistance from your Team Leader for any client issues beyond your resolution and actively contribute to claims operational initiatives and projects.
Claim handling experience, preferably from within a Broker or Insurance Office preferred
Customer services experience demonstrating a professional standard in customer care.
Experience of prioritising and working to SLAs.
Strong listening & communication skills with experienced in MS Office Packages (including Word and Excel)
We would love to hear from you if you are a process-minded, adaptable and customer focussed individual, who can contribute effectively to operational improvements while building positive relationships both internally and externally.
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