Job Description

Job Title:

Claims Handler

Location:

Milton Keynes - Hybrid, 2 days per week

Salary:

27,000 - 29,000 depending on experience

Contract Type:

Fixed Term Contract 9 Months


We're looking for someone who's passionate about delivering an outstanding customer experience.


As a Claims Handler, you'll manage claims with accuracy, efficiency, and professionalism. You'll play a key role in supporting our customers, building meaningful relationships, and ensuring every interaction reflects the high standards our clients expect.

Your responsibilities will include:

We're looking for a detail-oriented and customer-focused individual who can bring the following experience and capabilities to our team:


Skilled in resolving customer enquiries and complaints effectively, often at the first point of contact.


Experience communicating effectively with a wide range of internal and external stakeholders, handling enquiries, and delivering clear, accurate information.


Ideally previous experience working in a claims handling environment, with a strong understanding of claims processes and customer needs.


Demonstrated ability to complete tasks requiring a high level of accuracy and attention to detail.


Experience in requesting, collating, analysing, and interpreting medical and other technical documentation.


Confident working with numbers, with an intermediate level of numeracy to accurately calculate premiums, claim payments, and compile statistical or management data.


Comfortable handling both inbound and outbound customer service calls in a fast-paced environment.

Experience and Knowledge you will need for the role:

Able to establish and maintain good working relationships built on trust and the ability to challenge. Ability to perform well under pressure and manage conflicting priorities. Strong Stakeholder Management skills with excellent written English and strong verbal communication skills, delivering to a varied audience and in different mediums. Microsoft Office skills including Excel and Word. Customer focus - the genuine desire to understand customer needs and respond in a customer focused manner, exceeding expectations where possible.


No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

Personal Group is proud to be an inclusive employer and encourages applications from a diverse range of candidates. If you require reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Recruitment Team.

The Company

The Personal Group family offer a range of products help protect, connect, and engage the UK workforce with communication tools, employee benefits, and health insurance plans. Innecto offer specialist pay and reward and employee experience consultancy. Together we provide a full-service solution to help our clients stand out as an employer of choice.



Our mission is to protect the unprotected and connect the unconnected. We want to make work happy, for everyone.



Why? Because when people are happy, they're more productive. And when people feel like they make a difference, they do.



Today we're making work happy for more people than ever before, and we are looking for great people to help create a brighter future for the UK workforce.



Could you be our next great hire?


#INDHP