Job Description

Title: Claims Handler - Liability

Contract Type: Permanent, Full Time

Location: Stratford, London or Trafford, Manchester

Persona: Agile / Hybrid (1-2 days in the office, 3-4 days working from home)

Salary starts from: London Weighted 35,951 pa or Outside London/Regional based 32,188 pa depending on experience and location

Closing date for completed applications: 27th May 2025

Interviews to be held on 5th June 2025

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated



Claims Handler - Liability Role Profile.docx



An exceptional opportunity has arisen for an enthusiastic person to join our specialist in-house Risk & Insurance Team as a Liability Claims Handler. We have a 20bn insurance programme arranged on a largely self-insured basis and are looking for an individual with experience of handling public liability claims either within the insurance industry or a related role.

This position would also suit a legal executive or similar who is looking for a company where they can fully utilise their skills. You will be part of a sector leading team and will help us to develop our in-house capabilities and match our drive for continuous improvement.

Reporting to the L&Q Insurance Solicitor, you will provide support to the in-house management of public liability claims.

The main responsibilities of the Claims Handler - Liability include:
Investigating liability on cases

Establishing claim reserves

Assessing and negotiating claims

Ensuring adherence to agreed procedures and best practice


The ideal candidate will bring the following skills and experience:
Understanding legislation and legal liability

Knowledge of the CPR and litigation processes

Ability to interpret and apply policy information

Investigative, evaluative and negotiation skills

Previous experience handling liability claims

Case management and diary use

Excellent customer service skills

Good communicator both orally and in writing

Good team working skills

Results orientated


If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people's lives, then please apply without delay!

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, Westfield Health cash plan, excellent Pension scheme, an employee assistance programme and non-contributory life assurance

.



We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.


We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.



We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.



L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.



As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our 250 million L&Q Foundation and our skills academy.



In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London.


Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.



#TJ

Claims Handler - Liability

Location:

London - Stratford or Manchester - Trafford

Posted:

13/05/2025

Closing date:

27/05/2025

Closing time:

23:59