Job Description

NFU Mutual Stafford Agency - Claims Handler - Part Time

NFU Mutual's Stafford agency is one of the leading NFU Mutual Insurance branches in the country and we are currently recruiting for a Claims Handler.

We are looking for a hardworking and enthusiastic individual looking to join a successful and expanding local business. This role is an exciting opportunity for anybody who is looking to join a well-respected branch of NFU Mutual with the opportunity for future development within our business.

Full training in a friendly and supportive environment, will be provided.

In return for your hard work as a Claims Handler you will be rewarded with a competitive salary and holiday allowance as well as a fantastic team environment, a bonus scheme and career progression opportunities.

Duties include:

Deal with insurance claims within your authority, for all customers, in accordance with NFU Mutual claims standards

Maintain contact with clients throughout the life of their claim to ensure excellent customer service standards throughout and uphold NFU Mutual's excellent reputation for claims service

Investigate, consult on and process claims, within licensed authority, applying criteria to prevent loss and fraud

Acquire and maintain knowledge of both NFU Mutual and NFU Mutual's General Insurance products, including product licences and competencies for your role as applicable.

Support the Branch to maintain required levels of customer service within authority limits and to contribute to the effective and efficient running of the Branch.

Maintain record keeping requirements for your role in accordance with NFU Mutual standards.

Perform other duties or projects as assigned by Managers.

Administer all customer instructions to meet NFU Mutual completion and compliance standards

Produce correspondence to required timeframes and quality standards

Desired skills:

Be able to communicate effectively, both written and verbal

Be able to demonstrate problem solving skills and use your own judgement

Demonstrate attributes of honesty, integrity, due skill, care and diligence at all times.

Possess good IT Skills (particularly Outlook, Word & Excel)

Develop and sustain effective working relationships where applicable with customers, the Agency team and relevant NFU Mutual staff.

Ability to demonstrate and evidence appropriate level/s of education applicable for the role

Have a flexible and open attitude

Be prompt, reliable and trustworthy

Be highly organised and able to work to deadlines

This position is based in our Stafford office.

Salary:

Full time equivalent 25,000 to 28,000 depending on experience (pro-rata to 22.5 hour contract)

Holidays:

Full time equivalent 23 days moving to 25 days after the completion of two years' service (pro-rata to 22.5 hour contract)

Holiday Trading Scheme:

The opportunity to buy or sell 3 days holiday per year will be available after successful completion of a probationary period.

Working week:

Monday - Friday 9.30am till 2.30pm

Total hours per week: 22.5

Qualifications required:

Maths and English GCSE at Grade C or above

IT GCSE or equivalent

Please clearly state all individual qualifications on your application.

Website:

www.nfumutual.co.uk/stafford

If you would like to discuss this position, please contact Jamie Griffiths on 01785 251051.

Please note that you'll be employed by an Agent of NFU Mutual and not by NFU Mutual directly.

Job Type: Part-time

Pay: 25,000.00-28,000.00 per year

Expected hours: 22.5 per week

Work Location: In person