Job Description

Property Claims Handler

MPL Claims Management Ltd

About the Role

We are looking for a

Property Claims Handler

to join our Property Claims Team. You will be responsible for investigating claims by gathering evidence from claimants and clients to support the settlement of property claims in line with policy wording.

As a Property Claims Handler, you will:

Review insurance policies Investigate and assess claims Liaise with policyholders, contractors, brokers, and other stakeholders Negotiate settlements Manage the claims process from start to finish, ensuring all parties are kept informed of progress

Key Responsibilities

Work closely with clients, customers, and insurance providers, building long-lasting relationships Act as the main point of contact throughout the insurance claim journey, coordinating communication with customers, clients, brokers, solicitors, underwriters, loss adjusters, and third parties Manage your inbox and respond to enquiries from cover holders, clients, and brokers Take ownership of claims from start to completion, including processing, monitoring, and negotiating settlements Handle case management end to end, supporting negotiations with clients, underwriters, and loss adjusters Investigate all claims, decide on liability, and ensure evidence is gathered and recorded accurately in line with compliance and regulatory requirements Assess property damage, determine the cause of loss, and provide recommendations for coverage to facilitate settlements Effectively manage complaint cases Apply your insurance knowledge and understanding of the claims management process

Skills and Experience

Previous claims experience is

essential

Specific property claims experience is

desirable

Ability to prioritise workload and communicate effectively within the team Professional communication skills and a passion for delivering outstanding customer service Polite, enthusiastic, and a positive can-do attitude Proficiency with MS Office and CRM systems

Benefits

Professional qualifications Increased annual leave with length of service Additional paid day off for your birthday Free personal training sessions Instant discounts at cinemas and retailers Private medical insurance and health benefit cash plan Discounted vehicle hire Free onsite parking Refer-a-friend scheme

Recruitment Process

The interview process consists of

two stages

:

Initial Screening Call

Conducted by a member of our Talent Acquisition team Discussion of your experience, qualifications, and interest in the role

In-Person Interview

With a member of the HR team and a Team Leader More in-depth and may include technical questions about your previous experience and transferable skills

Background Checks

As an FCA-authorised financial services company, we are required to conduct background checks on all new hires. These include:

DBS check Credit check References check
If you have any questions, please contact our Talent Acquisition team.

Ready to Apply?

If you share our values and our enthusiasm for technology and customer service,

apply today!

Job Types: Full-time, Permanent

Pay: Up to 36,000.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Free parking Health & wellbeing programme Private medical insurance Referral programme Store discount
Schedule:

Monday to Friday
Experience:

Claims Management : 1 year (preferred) Property Claims: 1 year (preferred)
Work Location: In person