Job Description

Start date

2025-06-23

Do you want to work for a multi-award winning business, where we put your career and development first?


We have an exciting opportunity for you to become part of our dynamic and industry-leading Motor Claims department as a Claims Handler. The role of a Claims Handler is both diverse and fulfilling, with the added excitement that no two calls are ever the same.


No claims experience? No problem!


Here at Admiral we are committed to investing in our employees, which is why we offer a comprehensive training program led by our experienced training team. From your very first day, you will receive the necessary training and support to prepare you for assisting our customers. We will help you at every stage of your journey and throughout your career.


If you're seeking a workplace where you can truly be yourself, Admiral is perfect for you! While the job can be demanding, we prioritise supporting one another, whether you're in the office or working remotely.


About the First Notification of Loss (FNOL) Department


Claims is the beating heart of any insurance business, and at Admiral it's no different. Our Motor Claims Department is the largest in the company, with over 2,000 dedicated Claims Handlers committed to providing outstanding customer service. Every claim is different, and our dedicated teams are always on hand to help customers through every step of the claims process.


Should you be successful, you will be the initial contact for customers who have experienced an incident. Our main purpose is to provide reassurance while accurately recording the details of the incident. We evaluate vehicle damage and make decisions to facilitate a prompt claims process. We provide a fast and efficient service for our customers through both telephone and digital platforms.


As a member of our FNOL team, you can expect to:


Communicate with customers via telephone, email or webchat Provide a first-class service, displaying compassion and empathy when our customers need us most. Make a difference, whether this is through speaking to customers or making the workplace an even better place to be. Receive and process incoming claims notifications from customers. Collect and verify essential information related to the claim. Provide clear and accurate information to customers regarding the claims process.

Admiral: Where You Can


We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We're committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to 3,600 of free shares each year after one year of service.


Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.


We're proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We're fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.


Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.


What to expect next?


Here's what happens next: First, we'll review your application. If it looks good, we'll give you a call for a quick chat. Pass that, and you'll come to our office to meet the team. During this visit, you'll get a feel for our culture, learn about the Claims Handler role and FNOL department, and have a face-to-face interview.


Interviews will be conducted on Tuesday 20th May & Wednesday 21st May.