Job Description

About Us

We are a Fire and Flood Restoration company working on behalf of major home insurers across the UK. We support customers who have experienced damage in their homes, helping them navigate their insurance claim and restore their property to its pre-incident condition. Due to continued growth, we are looking for a motivated Support Assistant to join our friendly and dedicated team.

The Role

This is a fantastic opportunity for someone looking to build a long-term career in the Insurance claims Industry. As a

Claims Handling Assistant

, you will work closely with our claims team to manage, support, and progress insurance claims. There are genuine opportunities to advance into senior positions within the company

Key Responsibilities

Provide administrative support to the claims handling team Handle inbound and outbound telephone calls with customers, insurers, and contractors Maintain accurate and up-to-date claim records and documentation Assist with scheduling, coordination, and any ad hoc day-to-day tasks Support senior claims handlers as required.

What We're Looking For

Experience working in an office environment. Strong keyboard and PC skills. Confidence working with numbers. A pleasant, professional, and confident telephone manner. Strong verbal and written communication skills. Ability to work well both independently and as part of a team. Good planning and organisational skills. A willingness to learn, develop, and progress. College attendance or a demonstrable aptitude for learning is desirable.

Hours of Work

08:30-17:00

, Monday to Friday Includes a

45-minute lunch break

Additional

15-minute morning and afternoon tea breaks

Induction period (first 4 weeks):

09:30-16:30

Company Benefit:

Fortnightly

3pm finish on Fridays

once induction is completed

12 Week Training Programme. 2 days Hybrid , 3 days in the office will be offered after full Training is completed .

If this sounds like the right opportunity for you to kick off the New Year, give us a shout--we'd love to meet you!

Job Types: Full-time, Permanent

Pay: 15,704.00-30,160.00 per year

Work Location: In person