Job Description

At Guardian, our mission is simple: to ensure every family has protection they truly believe in. We're challenging the market with a fresh approach and a brand promise -- Life. Made Better.


We are looking for an experienced Claims Manager to join our Claims and Underwriting team.


What does a Claims Manager do?


The Claims Specialist Manager role reports to the Head of Underwriting and Claims Operations and is responsible for the customer claims journey from start to finish through the accurate and timely assessment of key protection claims and the provision of support through our HALO Claims service.


Managing a team of assessors, whom we call Claims Specialists, you'll ensure your team works within the technical governance framework set out, providing feedback on performance, and supporting their training and development. You'll also help promote the wider growth of Guardian through the sharing of the customer claims experience.


Who are we looking for?


Experience of handling all aspects of Life, Critical illness and disability related protection claims

A real passion for great customer service and improving the customer journey

Desire to help develop those around you

A proactive and collaborative nature

The ability to navigate ambiguity and work with colleagues across the business to drive improvements in the claims proposition

Excellent communication skills, both verbal and written

Strong planning and organisational skills

What's in it for you?


Private Medical Insurance with rewards for yourself with discounted rates for your family members

Competitive Company Pension Scheme

Access to several employee discounted schemes to suit your lifestyle including but not limited to:

Private dental insurance

Electric Vehicle Salary Sacrifice Scheme

Cycle to Work scheme

Comprehensive Europe and Worldwide Travel Insurance

Medical Cash Plan

Gym memberships

Access to 24/7 GP service for you and your family

25 days holiday with the option to purchase more

This is an exciting time to be joining us with plenty of opportunity for professional growth we invite you to apply to become part of our award-winning team.


Should you wish to learn more about the role, or have any questions, please contact our HR Team via hrservicedesk@puntersouthallgroup.com.