Job Description

General:
Job Title: Claims Manager
Division: Group Claims
Reports To: Claims Focus Group Leader, as per Beazley's organisation chart
Key Relationships:
Claims Team Heads of ("Heads of"), Claims Team Leaders ("CTLs"), Claims Business Management Team ("CBMT"), direct reports, Underwriting & Claims Operations ("UCO"), Underwriters, Ceded Reinsurance, clients, brokers, and key external vendors.
Job Summary:
A senior independent claims handler who will manage and oversee the end-to-end claims process while leading a team of claims professionals. To help achieve the Beazley vision of being the highest performing specialist insurer through proactively managing claims, at an individual and portfolio level. To optimise spend and achieve high levels of satisfaction for the client and broker through high quality claims management, resolution, and excellent client service. To assist the facilitation and development of a collaborative approach across the claims function to learn, share ideas and diverse perspectives, and develop ways of working to best meet the challenges of Beazley's clients. To support and facilitate the ongoing growth and development of claims capabilities across the team and the mentoring and development of any direct reports.
Key Responsibilities:
Individual Claims Leadership

• Proactively manage and oversee a diverse portfolio of treaty reinsurance claims, to include but not be limited to, Cyber claims, from a severity, complexity, or client/broker relationship perspective from notification to closure, investing the necessary level of involvement required for each claim depending on the nature, category, maturity, type, and quantum of the claim.
• Manage a portfolio of Category 2 and some Category 1 claims (i.e. claims with an expected or actual value in excess of $250,000) including (depending on training and agreement of the Head of) Coverage Litigation with allegations of bad faith.
• Liaise with senior management, subject matter experts, and other internal teams in various specialty areas to develop insights and approaches for high-profile claims.
• Develop, iterate, document, and execute claims strategies taking into account uncertainties, key decisions, potential outcomes, and estimated associated costs.
• Follow at all times Beazley's Claims Reserving Philosophy and Claims Standards.
• Understand and implement Beazley's Conduct Risk Policy.

Claims Portfolio Management
Manage a claims portfolio to optimise performance including the:

• Review of individual claims within the portfolio on a regular basis and ensuring reserves and claims records are maintained in a timely manner as required by Beazley's Claims controls and standards.
• Identification and active communication of issues and trends in the portfolio and take appropriate and/or corrective action.
• Updating Reinsurance and Finance any material claims as set out by the appropriate claims authority, claims protocol, and procedures.
• Work with Reinsurance to effect claim recoveries.

Partnering with Underwriting and Claims FGL

• Work closely with Claims FGL, and the product team underwriters to share information, coordinate on strategies, product development, and maintain consistent approach.
• Contribute to new business development and renewal opportunities by attending client meetings to explain the Beazley claims philosophy and approach to claims handling and discussing any claims issues.
• Provide Underwriting with input regarding actual or anticipated claims experience of specific clients.
• In coordination with the Claims FGL, provide product team underwriters with timely input regarding perceived claims trends and developments.
• In connection with the Claims FGL, identify and raise any issues with Policy wordings.

Claims Team Management and Development

• Lead and develop a team of direct reports, providing technical guidance, support, and performance oversight.
• Manage and motivate direct reports including overseeing their individual performance throughout the year and as a part of the semi-annual appraisal process.
• Mentor team members and provide inputs into the longer-term career planning and career progression.
• Identify and promptly address any performance issues within the team, within Beazley Group guidelines.
• Ensure that direct reports have the knowledge and the skills necessary to perform effectively in their given roles.
• Ensure Beazley's Conduct Risk Policy is understood and adhered to by all team members.

Broker and Insured Relations

• Work proactively to develop and manage strong relations with key brokers and clients.
• Promote the Beazley brand of excellence and professionalism in client service.
• Participate regularly in key client relationship meetings to obtain actionable feedback from clients on our claims service for the area of product expertise.

Operational

• Work with direct reports and other Claims Managers to ensure the effective management of claims, timely and appropriate claims settlements, and the effective management of conflicts of interest.
• Drive continuous improvement in claims handling processes, systems, and analytics specific to the claims exposures.
• Monitor and report on key claims metrics, loss trends, and team performance to Claims FGL.
• Liaise with the Head of the appropriate Underwriting trading team on any large or contentious claims for given product expertise.
• Contribute to the commitment to, and active development of a continuous improvement culture within the overall claims function.

Third Party Management

• Adhere to Beazley's procedures for the selection and retention of 3rd party professionals and manage relationships to the benefit of Beazley.
• Hold overall ownership and accountability for delegated relationships as needed including appropriately managing escalation of items from delegated partners.
• Provide feedback on a regular and proactive basis regarding the claim actions undertaken by the Third-Party Administrator (TPA).
• Propose strategies for future claims handling, review case reserve adequacy, and ensure the TPA remains focused on claim finalisation.

Conflicts of Interest

• Adhere to Beazley's Conflicts of Interest policy, alert the appropriate person to any potential conflicts of interest, and take steps to resolve them promptly.
• Advise the GHOC or Head of immediately if any Beazley employee seeks to exert undue influence on you or any other team member to act improperly in the management, reserving, or settlement of any claim.

General
It is important that within all your interactions both internally and externally you adhere to Beazley's core values - Being Bold, Striving for Better, and Doing the Right Thing - as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers. We also expect Beazley employees to:

• Comply with Beazley procedures, policies and regulations including the code of conduct, which incorporates the PRA and FCA Conduct.
• Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
• Display business ethics that uphold the interests of all our customers.
• Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
• Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley's underwriting control standards, Beazley's claims control standards, other Beazley standards and customer relationship management.
• Adjuster license(s) may be required as part of your job responsibilities. If required, those licenses must be obtained within the first 90 days of your employment and in accordance with an individual licensing plan established by Beazley Compliance and your Manager.
• Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.