Job Description

Vacancy Name

Claims Manager

Vacancy No

VN114

Employment Type

Permanent - Full time

Division

TRC Griffin

Area

Claims

Regulated Role

N/A

Line Manager Responsibilities

No

Location

London

Workplace

Hybrid

About the Role

The Claims Manager is responsible for managing professional liability claims against insurance intermediaries (brokers and managing general agents) and provide support for risk management projects and initiatives. The successful candidate will be responsible for managing high-value, complex, and litigated claims, providing expert legal and technical advice, and ensuring the efficient and successful resolution of disputes. The position requires working closely with Members, underwriters, risk managers, external counsel and external stakeholders to deliver a professional, service-oriented approach to claims management. The role involves keeping abreast of industry and legal developments, contributing to internal risk management programmes, and attending key meetings to review claims and exchange critical information.

Your Responsibilities

Conduct initial review and assessment of claims and circumstances notified by Members and advising on potential liability. Liaise with Members and manage external counsel instructed to act on their/the Association's behalf. Ensure effective and efficient resolution of claims. Keep underwriters informed and updated on claim reserves and potential exposure under the Rules. Monitor and stay up to date with legal and industry developments relevant to insurance intermediaries. Provide legal and technical advice on liability issues and produce clear and concise reports for senior management and Members. Support and contribute to the Association's risk management programme as required. Attend and actively contribute to internal meetings to discuss major claims and share information.

The responsibilities listed are not exhaustive and may be subject to change.

About You

Knowledge/Experience
Extensive experience managing high-value, complex and litigated professional indemnity claims, particularly defending insurance intermediaries (and other professionals). Strong technical knowledge, defence strategy and proven track record handling high-value claims within the insurance industry or a law firm setting.
Qualifications/Education
LLB (or equivalent) graduate. Legally qualified in the UK or through the Solicitor Qualifying Examination (SQE).

Skills
Proven ability to manage complex, high-value, and litigated claims effectively. Strong legal analysis and problem-solving skills. Excellent negotiation and communication skills, with the ability to collaborate effectively with Members and external counsel. Skilled in balancing multiple priorities across a busy caseload while maintaining accuracy and attention to detail. Proficiency in legal research and use of relevant case law to support claims management.
Competencies
Service focused - ability to deliver a professional, Member-centred service. Strategic legal thinking - capacity to apply out-of-the-box thinking to legal and claims management issues. Communication - skilled at assimilating information quickly, identifying key issues, and expressing them clearly and succinctly in writing and orally. Reliability - consistently delivers work on time, meeting deadlines and expectations. Influencing and negotiating - ability to influence and persuade stakeholders at all levels and to negotiate on behalf of Members to ensure the best possible claims outcomes. Adaptability - able to adjust approach in response to evolving circumstances and challenges. Attention to detail - maintains a high level of accuracy in legal and claims-related work.

About Us

Tindall Riley manages three insurance businesses.

The Britannia Group

(

Britannia P&I

), a mutual club that provides protection and indemnity ('P&I') insurance and freight, demurrage and defence ('FD&D') cover to shipowners and charterers around the world.

The Griffin Insurance Association Limited (Griffin),

an insurance mutual that provides professional indemnity insurance to broking firms and MGAs around the world.

The Wren Insurance Association Limited (Wren),

an insurance mutual that provides professional indemnity insurance to architectural practices operating in the UK and overseas. Today, we employ over 300 people globally across 9 offices and have a shared commitment to providing exceptional insurance services for our Members worldwide.


At Tindall Riley, our culture is defined by our

core values

:

We think mutual:

Our primary focus is serving our member's needs and we are committed to providing the best service.

We are one team

: We collaborate across associations, teams, and geographies to deliver on our shared mission.

We take ownership

: We each contribute with pride, initiative, and accountability--bringing energy and focus to our work.

We communicate respectfully

: We listen, share openly, and value diverse views, fostering a culture of trust and transparency.

We embrace the future

: We're open minded, adaptive to change, and curious about new technologies and ways of working.

We can offer you a competitive salary and a varied benefits package. We have a hybrid working policy, three days from the office and two days from home. We are proud of our friendly workplace culture, where we offer ample opportunities to socialise and connect with each other.



We are committed to the equal treatment of all current and prospective employees. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Tindall Riley.



To find out more visit our websites: tindallriley.co.uk, britanniapandi.com, griffin-insurance.co.uk, wrenmutual.co.uk