Job Description

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.



We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview

Join our dynamic team as a Claims Team Manager (Recovery), where you'll play a pivotal role in both fee earning and managing your own caseload, while leading a team of seven handlers.

This hybrid position involves handling approximately 50% of caseloads, primarily EL/PL files, and providing supervision to a team with mixed experience levels.

You'll be responsible for day-to-day operational management, ensuring the delivery of premium service through effective use of processes, systems, and resources.

How you'll make an impact

Personal Responsibilities:

+ Lead with honesty and integrity, collaborating closely with the Head of Litigation and management teams to deliver exceptional client service.
+ Act as a key conduit between claims handlers and management, supporting the Head of Litigation.

Client Responsibilities:

+ Document procedures, maintain client relationships, and ensure compliance with service level agreements and key performance indicators.
+ Train claims handlers and oversee data management for client reports.

Internal Measure and Financial Responsibilities:

+ Manage team targets, control claim lifecycles, and contribute to financial goals.
+ Assist in recovering outstanding client bills and aged debt.

People Responsibilities:

+ Support recruitment, conduct performance reviews, and manage absences.
+ Identify training needs and provide guidance to team claims handlers.

Case Responsibilities:

+ Serve as a technical referral point, manage high-profile cases, and assist with auditing claim files.

About You

Essential:

+ Experience in litigation handling within a legal, insurance, or claims management environment.
+ Experience defending RTA and EL/PL claims across various tracks.
+ Strong leadership skills and ability to work independently within a structured environment.

Desirable:

+ Law degree or insurance qualification, team management experience, and prior client interaction.
+ Experience in mentoring junior team members and defending claims within an insurer or TPA environment.

Competencies:

+ Proactive, pragmatic approach with strong attention to detail.
+ Demonstrable leadership and communication skills, self-motivation, and ability to handle unexpected situations with flexibility.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.


Below are the

minimum core benefits

you'll get, depending on your job level these benefits may improve:

Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance

Other benefits include:

Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.


Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.


Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.


We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know.


Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch.


Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.


Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.


Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.