Are you a claims management professional with a passion for delivering exceptional customer outcomes? Do you thrive on ensuring compliance while fostering strong partnerships? If so, we have an exciting opportunity for you to join our dynamic team as a Claims Oversight Manager!
In this pivotal role, you'll be the guardian of our claims processes, overseeing both internal teams and external distributor partners. Your mission? To ensure unwavering compliance with FCA regulations, champion Consumer Duty principles, and drive timely claims progression and settlement.
But we're not just looking for a compliance enforcer. We want a relationship builder who can engage distributor partners and inspire commitment beyond mere checkbox compliance. You'll be the bridge that connects us all, fostering a culture of customer-centricity and continuous improvement.
Key responsibilities will be within
Internal claims oversight
Distributor partner oversight
Risk management and reporting
Culture and regulatory
To excel in this role, you'll need:
Proven experience in claims management (personal lines insurance experience is a plus!)
Deep understanding of FCA regulations and Consumer Duty requirements
Auditing and quality assessment expertise to keep us on track
Analytical superpowers to identify trends, risks, and areas for improvement
Exceptional communication skills to provide clear feedback and reports