Job Description

Role Description
In this role, you will be responsible for managing and developing relationships with key commercial customers and brokers, focusing on promoting our Claims Proposition and enhancing the customer journey. Your portfolio will include alignment to a specific trading branch as well as a designated set of brokers, and customers, though flexibility is required for specialist or customer-driven work outside these areas.
You will act as the primary liaison for all classes of business, representing the Claims Division both internally and externally at a senior level. A core part of your role will involve promoting service initiatives, managing expectations, and driving continuous improvements in customer experience and claims understanding.
Our team works collaboratively across business areas, with Claims Proposition Managers playing a critical role in pre-quote engagement, acquisition, and implementation stages. You'll also contribute to the development of central materials and the evolution of our claims offering to meet changing customer needs.
This is a hybrid role (2 days per month) based out the Leeds offices.
Salary Information
Pay: Circa 43,000 per year. Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.
About You

• Creating and maintaining a comprehensive suite of proposition materials to support consistent and effective presentation of the claims offering.
• Promoting the Claims Proposition and its services by engaging with internal teams, brokers, and clients through training, forums, and trading meetings.
• Liaising with Claims Operations and Handling Centres to align customer expectations with service capabilities and operational delivery.
• Presenting tailored claims propositions during the pre-quote phase, including negotiating bespoke service elements and managing approval processes.
• Implementing onboarding plans for new customers, ensuring clear communication, designated contact points, and internal readiness.
• Reviewing ongoing customer performance to identify service improvements and conducting post-lapse analysis to inform future enhancements.

Essential Skills

• Proven ability to plan, prioritise, and manage a varied workload, balancing short- and long-term objectives in line with business and customer needs.
• Proven ability to make confident, well-informed decisions, supported by thorough research, commercial impact awareness, and a clear understanding of broader business priorities.
• Demonstrated ability to improve processes, strengthen customer relationships, and adapt to market changes through practical and innovative problem-solving.
• Proven track record of effective team collaboration, including supporting and coaching others to achieve shared goals in a high-performance environment.
• Resilience and personal accountability, with a proactive mindset, and consistent focus on delivering high-quality outcomes.
• Excellent written and verbal communication skills, including the ability to influence stakeholders and manage challenging conversations effectively.
• Good commercial and technical awareness of claims operations, customer expectations, and evolving market dynamics.
• Proficiency with the Microsoft suite, with expertise in Excel and PowerPoint.

We support the government scheme "Access to Work" please feel free to ask us about the access to work scheme.
Desirable Skills

• Progressing towards a CII qualification.

What We Will Offer You
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that's perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That's on top of enjoying all the benefits you'd expect from the world's number one insurance brand, including:

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Our Ways of Working
Do you need flexibility with the hours you work? Let us know as part of your application and if it's right for our customers, our business and for you, then we'll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
Diversity & Inclusion
At Allianz, we prioritize diversity and inclusion, demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community's Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.
We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.
We encourage our employees to advocate for their needs, whether it's assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.
Accessible Application for All
As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.
Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.
For any inquiries or to submit your application, please contact: Benjamin Edwards
If you are an at-risk candidate facing potential redeployment, please include this information in your CV.
Closing date: 19 Sept 25
We reserve the right to close the advert early if we reach enough applications.
Join us - Let's Care for Tomorrow.
#LI-Hybrid
77833 | Customer Services & Claims | Professional | Non-Executive | Allianz UK | Full-Time | Permanent
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Skills Required