Job Description

Join Our Growing Team at VIP Management Solutions!

Are you passionate about helping people through challenging situations? Do you thrive in a fast-paced, supportive environment?

VIP Management Solutions

is looking for an empathetic and highly organised

Claims Specialist

to join our growing team at our busy Somercotes office. You'll play a crucial role in restoring homes and businesses impacted by fire, water, or smoke damage as part of our work within the

DisasterCare Network

.

We are a family-run business that prioritises teamwork, collaboration, and service excellence. We pride ourselves on restoring damaged items to their pre-loss condition, reducing environmental impact by minimising waste, and helping customers recover items that hold sentimental value. When you join

VIP Management Solutions

, you're joining a supportive, inclusive family where everyone pitches in to ensure success.

Why Join VIP Management Solutions?

Employee of the Month Scheme

: We celebrate and reward outstanding performance, recognising those who go above and beyond.

Career Growth

: We provide training to develop your skills, helping you grow in your role and advance within the company.

Supportive Work Environment

: Be part of a team that values collaboration, respect, and open communication.

Competitive Pay & Benefits

: Starting pay of 27000 per annum, with opportunities to grow, plus:

Company Pension Scheme

Free On-Site Parking

About the Role

As a

Claims Specialist

, you will be the key point of contact for customers dealing with fire, smoke, or water damage to their properties. You will manage claims from start to finish, ensuring all parties are informed and the restoration process is seamless.

Your Responsibilities Will Include:

Taking reports of new claims from clients and customers, assigning them to the appropriate technician. Managing claims throughout their lifecycle, keeping customers, insurers, loss adjusters, and contractors up to date on progress. Scheduling visits and managing technicians' diaries to ensure inspections, monitoring, and restoration activities are completed on time. Preparing paperwork for technicians' daily visits, ensuring accuracy and timeliness. Regularly updating online claims management systems with detailed notes, progress updates, and meeting service level agreements (SLAs) and key performance indicators (KPIs). Liaising with all stakeholders to maintain excellent communication and service delivery. Handling complex customer situations with empathy and tact, understanding that customers may be distressed following a disaster. Problem-solving on the go, providing support to technicians and addressing any challenges that arise during restoration. Ensuring claims are processed promptly, meeting all deadlines, and maintaining the highest standards of service. Develop technical knowledge to support technicians and insurance companies. Other duties as delegated occasionally by your line manager or any other person designated in their absence.

Is This Role for You?

We are seeking someone passionate about delivering exceptional customer service, who can manage complex situations with empathy and efficiency, and who thrives in a dynamic work environment. Experience in claims processing is essential, and we welcome candidates who have a minimum of 2 years' experience in claims processing or a similar role.

Ideal Candidate Profile:

Experience

:

2 years

Minimum Experience in claims processing is preferred but not essential. Customer-facing roles in office environments are highly valued.

Organisation & Attention to Detail

: You can manage a busy workload, prioritise effectively, and ensure deadlines are met.

Empathy & Communication

: You have a natural ability to listen, empathise, and communicate clearly with customers who may be dealing with distressing situations.

Problem-solving

: You can think on your feet, make real-time decisions, and resolve issues effectively.

IT Skills

: Confident in using multiple systems and online portals.

Team Player

: You're collaborative, willing to share knowledge, and enjoy being part of a close-knit team.

Working Hours & Flexibility:

40 hours per week

, Monday to Friday.

8-hour shifts

, Some weekend work may be required, particularly during periods of high demand. Ability to commute to Somercotes is preferred.

Benefits:

Company Pension

: Secure your future with our pension scheme.

Employee of the Month Scheme

: Recognising and rewarding your hard work and dedication.

Supportive Team Environment

: Join a company that values its employees and promotes professional growth.

Free On-Site Parking

: Convenience for employees driving to work.

Free On-site Gym:

Ready to Make a Difference?

If you're passionate about helping customers through difficult times and want to be part of a friendly, supportive team, we'd love to hear from you! Apply today to join

VIP Management Solutions

and help us continue making a positive impact on our customers' lives.

Job Types: Full-time, Permanent

Pay: 27,000.00 per year

Benefits:

Company events Company pension Free parking Health & wellbeing programme On-site gym On-site parking
Experience:

Claims Processing: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: Claims 2025