Job Description

Job Advert

THE PURPOSE OF THE ROLE

Bringing together the Personal Injury industry-leading knowledge and caring approach of National Accident Helpline, and the modern law firm approach and legal expertise of National Accident Law we are expanding the team to introduce a one stop end-to-end customer claim journey, enhancing the already exceptional service that these 2 businesses provide.



With the customer journey being most important to us, we are looking for people to join the team who have the passion and desire to help people with the added drive to deliver an exceptional end-to-end process, meeting understood regulated standards.

At National Accident Law, we believe that diversity drives success. We are proud of our inclusive workplace, where everyone feels valued, respected, and safe. We welcome applications from all walks of life and encourage you to bring your most authentic self to work. We encourage applications from individuals over 50 and all other qualified candidates.

WHAT YOU WILL DOING AS CLAIMS SUBMISSION HANDLER

As Claims Submission Handler, you will be responsible for delivering an end-to-end supportive and empathetic customer service journey for those who have experienced a challenging life event. You will be the first point of expertise for some of our customers, assuring them that they are in the right caring hands to look after their claim. You will support those customers as well as customers transferred through from National Accident Helpline through their claim journey to ensure a seamless experience from their first call to submission of their claim on the MOJ Portal.



Deliver end-to-end support and empathic customer service journey personalising every interaction with the customer Listen and assess the customers case, supporting them through the first stages of their claim Retain consumer engagement through the provision of informed advice, demonstrating technical know-how Complete online searches and checks for conflicts, ASK CUE or MID etc Maximise sign-up and submissions through efficient and effective chase on cases Manage all incoming consumer documentation and paperwork related to consumer claims pre and post-sign-up Submit all CNFs to the portal promptly and accurately, minimising errors Be able to identify serious injury and/or complex claims quickly Work individually and as part of a team to meet and exceed targets

SKILLS AND EXPERIENCE REQUIRED

Demonstrable understanding of the Personal Injury industry sector Good written communication skills including spelling and grammar Excellent customer service skills IT competent; using multiple systems interchangeably and confident keyboard skills Experience of working in a regulated environment Attention to detail and accuracy Experience using case management systems (and prepared to learn and adapt to our bespoke system).

PERSONAL ATTRIBUTES

Keen to progress in the legal sector Confident and capable decision-maker Meticulous attention to detail Empathetic with good listening skills Passionate Curious Driven Unified

WHAT WE CAN OFFER YOU

Salary of 25,500 plus a monthly performance-related bonus.

Healthcare scheme:

claim up to 1,000 back with Simply Health

Death in service:

cover of 3 x salary

Perks at Work:

exclusive member discounts across a range of goods and services

Community Day on us:

volunteer in your community for one day each year

Development Opportunities:

training and development opportunities to boost your confidence, realise your strengths and develop your career with us.


We are proud that each year our employees rate our business higher than Gallups 'Exceptional Workplace Award Winners' for being a great place to work. We are Gold awarded Investors in People and are proud to say that National Accident Law is a great place to work.



But don't just take our word for it, come and find out for yourself!

* Please note this is a full-time role of 37.5 hours per week. (7.5 hours per day, over a shift pattern between the hours of 8am to 8pm Monday to Friday). This role can be based in our office in Kettering or done remotely (with occasional travel required to Kettering).