Job Description

About MIB

At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that's accomplished, we're here to compensate victims quickly, fairly and compassionately.


Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over 400 million in compensation to support victims rebuild their lives.

About the role

The role involves managing a portfolio of enquiries to identify the foreign insurers of vehicles involved in accidents within the UK, while also handling all related correspondence and queries concerning Green Card claims. Additionally, it requires engaging with stakeholders in a helpful, proactive, and professional manner to ensure effective communication and resolution.

Key Responsibilities:

To proactively and efficiently manage enquiries received on MIB's claims management system from claimants and claimants representatives. Reviewing information received and making relevant enquiries with the correct Bureau Working in conjunction with company policies and procedures Ensuring all Data Protection requirements are complied with Building and maintaining effective working relationships with colleagues and contacts Contributing in creating and maintaining a high performing culture Liaising with insurance companies to obtain information Escalating referrals to the correct person in a timely manner

Skills and Experience:

Ability to plan and prioritise own workload, in line with changing requirements Experience of working in a customer focused role Ability to use own initiative and work within defined procedures Ability to collect and analyse relevant information to support effective decision making Attention to detail, with high levels of accuracy Computer literate, including experience of using MS Office Excellent communication skills, both written and oral Excellent listening and questioning skills, with the ability to extract detailed and relevant information

Salary 24,000 per annum

Grade 6

35 hours per week (Monday - Friday)

IT kit supplied to you

320 (before tax) start up allowance

Hybrid working (2 days in the office per week) from our Milton Keynes office, MK14

Other Benefits include:


Contributory Group Stakeholder Personal pension scheme


Life Assurance


Employee Incentive Scheme


25 days holiday (plus public holidays)


Holiday purchase scheme


Sports and Social Club

24/7 Employee Assistance Programme


Free access to online tools to support mental and physical health


Enhanced maternity, paternity and adoption leave


1 volunteer day each year and charity matched funding scheme



We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.

So, if you think big, love a challenge and want to make a difference to people's lives, we want to hear from you.